Sales Administrator

Customer Services / Sales Administrator

Salary: £26,436.80 (up to £30,000 for candidates with relevant design or estimating experience)
Location: West Bromwich (relocating to Bilston later this year)
Hours: Full Time, Permanent

We are recruiting for a Customer Services / Sales Administrator to join a busy and friendly Internal Sales team.

This is an excellent opportunity for an organised and customer-focused individual who enjoys working in a fast-paced environment, managing customer orders and building strong relationships with clients. We are particularly interested in candidates from the packaging industry or a similar manufacturing environment who understand the importance of delivering excellent customer service whilst ensuring orders are processed accurately and efficiently.

The Role

Working as part of the Customer Services team, you will be responsible for:

Processing customer enquiries, orders and quotations
Managing customer queries via phone and email
Following up quotations and supporting the sales process
Liaising with internal departments, including Design and Production
Keeping customers updated on order progress and delivery schedules
Maintaining accurate customer and order records
Supporting the wider sales office team as required
Resolving customer issues in a professional and timely manner
Working with internal systems and ensuring information is kept up to date
What We’re Looking For

Strong administration and customer service experience
Excellent communication skills and confidence dealing with customers
Experience using sales order processing or ERP systems
Strong attention to detail and organisational skills
A positive, team-oriented approach
Good IT skills and confidence learning new systems
Packaging industry experience would be highly advantageous
Experience using the Abaca system would be a distinct advantage
Additional Skills of Interest

Whilst not essential, candidates with experience in any of the following areas may be considered for a higher salary:

Estimating experience
Design coordination experience
Packaging, print or manufacturing industry knowledge
Quotation preparation and pricing experience
Additional Information

Some flexibility on working hours may be considered for the right candidate
The business will be relocating from West Bromwich to Bilston towards the end of the year, therefore applicants must be happy to commute to Bilston in the future
If you are looking for a varied customer service and administration role within a supportive team environment, we would love to hear from you