Sales Administrator

We are looking to hire a Sales Administrator to work for a manufacturing company located in West Bromwich. The successful candidate will play a vital role as part of the customer services department by managing administrative tasks, maintaining customer relationships, and ensuring orders are input accurately and efficiently on our in-house system.

The main duties will be:

Manage and update customer information using the in-house system

Ensure data accuracy and accessibility.

Process sales orders, quotations and be the point of contact for customers

Provide exceptional customer service by responding promptly to client inquiries via email, telephone

Customer order updates and development including customer feedback

Working with the external sales team and providing support

Raising purchase orders and liaison with suppliers

Ensure timely completion of all administrative duties while adhering to organisational policies.

Other duties that may arise within the customer service team including sickness and holiday cover.

Person Specification

You should be computer literate and happy using new systems.

Experience dealing with customers and providing quotations

Dealing with customer complaints and problem solving

Able to work on your own initiative as well as part of a team

Self-motivated, confident and focused

Professional, courteous and a team player

Strong organisational skills with the ability to prioritise tasks efficiently.

Excellent communication skills in English, both written and verbal.

Proven experience in sales administration or a similar administrative role.

Exceptional time management skills to handle multiple tasks simultaneously.

Customer service orientation with a professional attitude towards clients and colleagues.

In return the company will provide the following benefits :

Canteen

Company pension

Free parking

On-site parking