Customer Service Officer

Temporary Customer Services Officer – Supported Housing
Location: Plymouth
Hours: 23.75 per week | Monday–Friday, 9:00am–1:15pm
Contract: Starting ASAP Until 31 July 2026

We are looking for a professional and organised Customer Services Officer to provide temporary support within a Supported Housing service.
This is a front-facing, office-based role focused on delivering excellent customer service and supporting the day-to-day running of housing operations.
Key Duties:

Act as the first point of contact for residents, visitors and enquiries
Provide reception and administrative support
Log and coordinate repairs and maintenance requests
Maintain records, databases and routine reports
Support rent payments and basic financial administration
Arrange bookings and assist with meeting administration
Promote safeguarding and maintain high service standards
About You:

Strong customer service and communication skills
Experience in administration and accurate record keeping
Confident using Microsoft Office and IT systems
Able to work independently and manage competing priorities
Understanding of working with vulnerable people or complex needs
Desirable:

Housing or supported housing experience
Appointment will be subject to an enhanced DBS check