Aftersales Advisor

Aftersales Advisor – Hinckley £25.445
Hours: Mon 9–6, Tues–Fri 10–6 (38.5 hrs)

Benefits: Monday–Friday only, no weekends
Family run company
Progression opportunities
28 days holiday, free parking

Join one of the UK’s fastest‑growing independent used car supermarkets in a dynamic Aftersales Advisor role. You’ll be part of a supportive team focused on delivering outstanding customer service and ensuring smooth communication between customers, warranty providers, and repair agents. This is a fast‑paced environment where clear communication, problem‑solving, and professionalism are key.

Role Overview As an Aftersales Advisor, you will handle inbound and outbound calls, manage customer enquiries, coordinate repairs, and resolve complaints with empathy and efficiency. You’ll keep customers updated, interpret concerns accurately, and ensure their expectations are met throughout the process.

What We’re Looking For as an aftersales advisor
Strong customer service background (motor trade experience advantageous but not necessary)
Excellent telephone, PC, and administration skills
Complaint handling
Confident, personable, and able to build long‑term relationships
Clear communicator, able to explain complex information simply
Customer‑focused, proactive, and solution‑driven
Resilient, adaptable, and open to feedback
Technical or vehicle knowledge is an advantageIf you’re motivated, customer‑focused, and ready to grow within a thriving automotive business, this role offers a great opportunity to build a rewarding career.
aftersales advisor

Octane Recruitment
aftersales advisor
Consultant – Billy Olivier
WOOJ
Ref – 30590
Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries