Flight Operations Specialist

Job Title: Flight Operations Specialist
Start Date: ASAP
Location: London, Shoreditch
Salary: £30,000 - £35,000 (depending on experience)
Working Pattern: 4 days per week in office (Monday - Thursday, 08:00 - 17:00), 1 day at home

Following successful training and progression within the department, weekend operational cover will form part of the role on a 1 in 4 rota basis, with 2 days in lieu offered.

Requirements (please only apply if you meet these):

Highly organised with strong attention to detail
Strong communication skills
Able to work in a fast-paced, high-performance environment
Positive attitude and strong work ethic
Strong culture fit and team player mentality
Passion for aviation is advantageous but not essential
About the Role
We are looking for a hardworking, ambitious and detail-oriented Flight Operations Specialist to join our growing operations team. This is an excellent opportunity for someone looking to start or accelerate their career within the world of private aviation.
You will support the day-to-day operational management of private jet charter bookings once flights are confirmed, working closely with brokers, operators, FBOs and suppliers to ensure trips run smoothly.
This role would suit someone highly organised, proactive and eager to build a long-term career within private aviation.
Previous aviation experience is not required. We are open to ambitious graduates, school leavers with relevant experience, or candidates with 1 - 3 years' experience in any professional environment who can demonstrate a strong work ethic, excellent attention to detail and a willingness to learn.
More important than experience is attitude. We are looking for someone who is coachable, hardworking, highly organised and excited by the opportunity to develop within a fast-growing business.
There is clear progression within the department for the right individual.

Key Responsibilities
Flight Operations Support

Assist with creating and distributing flight briefs
Monitor live flights and operational updates
Track delays, positioning sectors and schedule changes
Support brokers with operational trip management
Ancillary & Supplier Coordination

Coordinate catering, chauffeurs and additional ancillary services
Liaise with operators, FBOs, airports and ground handlers
Ensure all operational requirements are correctly coordinated
CRM & Operational Accuracy

Update operational notes and booking information within the CRM
Maintain operational accuracy across active trips
Assist with supplier invoices and booking financial updates
Day of Flight Monitoring

Monitor active trips and live flight activity
Assist with operational updates and flight tracking
Support smooth day-of-flight coordination across the business
About You

Calm under pressure
Reliable and proactive
Strong attention to detail
Positive and professional communicator
Comfortable working collaboratively with multiple teams
Eager to learn and develop within the aviation industry
Screening Questions

Do you have previous experience in operations, travel, hospitality or client service?
Are you comfortable working in a fast-paced environment where attention to detail is critical?
Are you comfortable working 4 days per week in our Shoreditch office?
Do you have strong written and verbal communication skills?
Are you comfortable with the salary range of £30,000 - £35,000?
Do you have the right to work in the UK without visa sponsorship now or in the future?