Customer Service Administrator

The Role: Temporary Customer Service Administrator
Location: Baillieston, Glasgow
Hours: 8:30 AM - 4:45 PM
Contract: Full-time, Temporary (6-10 weeks)
Start Date: Immediate Start
Pay Rate: £14.00 per hour.

We are currently seeking a reliable and professional Customer Service Administrator to join our client on a temporary basis. This is a varied role combining both customer interaction and administrative support within a busy environment.

Key Responsibilities:

Answering incoming calls from both customers and contractors and ensuring all details are recorded into the system correctly.
Communicate and support multiply departments to ensure all queries and complaints are dealt with promptly and provide updates to customers during this process.
Assist with the scheduling and diary management of engineers and contractors.
Process documents and reports into the system, ensuring accuracy throughout.
Assist with administrative tasks as required to support the wider admin team.

Key Skills & Experience:

Previous experience with customers service and administration is essential for this role.
Strong telephone manner with clear and confident communication skills.
High level of accuracy and attention to detail when updating systems.
The ability to manage complex and detailed enquiries from customers and contractors.
Excellent organisational skills with the ability to multitask and work at pace in a busy environment.
Strong Microsoft Word and Excel skills.

If you are immediately available and looking for a dynamic role where you can make a real impact, we'd love to hear from you.

Why Temp with Office Angels?

Working as a temp is a fantastic way to explore different industries and roles while maintaining flexibility. As part of the Office Angels team, you'll enjoy:

Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after.
Access to discount vouchers with many high street brands
Eye care vouchers and money towards glasses should you require them for VDU purposes.
We can search for permanent work whilst you're in assignments and offer expert interview support and advice.
Weekly pay
Pension scheme option (with employer contributions)
28 days paid annual leave (Based on a weekly accrual)
Statutory Sick Pay in the unfortunate event you find yourself under the weather.
Access to our assistance programme that provides free, confidential, and independent advice on a range of issues including grief, stress, and legal issues.
Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism.

We are proud to say our consultants are experts in recruitment and are more than happy to discuss the benefits in more detail; please contact your local Office Angels branch for further information.

This vacancy is being advertised on behalf of Office Angels who are operating as an employment agency. Office Angels are an equal opportunities employer.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website