Customer Service Administrator

Based on the Riverside Industrial Estate, Middlesbrough
If you are from a labelling print, packaging background (preferably) using estimating systems and want a challenge. Working and supporting with the Sales, Customer service, Production and Planning teams to develop cost estimates on routine and complex jobs as required by our customers. Offering a one-stop service - cradle to grave for key customers. The first person contact for all services.
JOB DUTIES
Analyse documentation to prepare time materials and cost estimates
Utilise Label Traxx estimating software to provide quotes and information
Cost jobs using a variety of substrates and printing methods
Revise estimates as required
Maintain quality standards, assure quality standards are met before delivering a quote
Cradle to grave customer service, processing orders and raising estimates.
Assist in booking in jobs and liaise with customers
KEY SKILLS
Highly proficient numeracy skills
Detail orientated
Good negotiating skills
Able to undertake project management
To work to deadlines
Commercial awareness of the Label, print and packaging industry
Proficient at using estimating software ( training given)
Excellent communication skills
Job Type: Full-time
Benefits:
* Company Pension
* 30 days holiday per annum
* Free Parking
Hours:
* 37.5 to 40 hours per week, working between 8.30 am and 5pm.
Ability to commute/relocate:
* Middlesbrough: reliably commute or plan to relocate before starting work (required)
Experience:
* Customer service / Sales / Office experience min 5 years