Service Advisor - HGV / Commercial Vehicles

An opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.

As a Service Advisor, you will act as the main liaison between customers and the workshop, ensuring service is managed efficiently and customers remain informed throughout the process.

This full-time permanent role offers basic salary range of £29,000 - £32,000 plus bonus of up to £3,000 (OTE £35,000).

You will be responsible for

Acting as the primary point of contact for customers throughout the service journey
Preparing jobs thoroughly to ensure vehicle concerns and service requirements are recorded accurately
Advising customers of any outstanding recalls and arranging the necessary work
Confirming the repair category such as retail, fleet or warranty before work begins
Providing regular updates on vehicle progress while it is in the workshop
Preparing costings for completed work and producing accurate invoices
Processing walk-in bookings and managing service appointments
Monitoring expected completion times and informing customers of any delays
Maintaining accurate vehicle service histories and documentation
Ensuring invoices and related records are stored correctly
Ordering parts once approval for work has been received

What we are looking for

Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
Must have experience with HGV and commercial vehicles.
Background in a customer service role.
High level of attention to detail and accuracy when handling service documentation
Strong problem-solving ability and practical technical awareness
Working knowledge of Microsoft Office, including intermediate Excel skills
Ability to analyse information such as workshop data and costing details
Fluent written and spoken English

Shift:

Working hours: 42 per week
Monday to Friday, working on a rotating 3-shift pattern:
5:30am – 2:30pm
8:00am – 5:00pm
10:00am – 7:00pm

Saturday mornings: 1 in every 3 Saturdays
7:00am – 12:00pm (midday)

What’s on offer

Competitive Salary
30 days annual leave including bank holidays.
Additional leave based on service milestones.
Employer pension scheme and various employee benefits.
Personal accident cover
Free Class IV MOT
Mental Health Support
Corporate uniform provided.
Paternity pay – receive full pay for 2 weeks
EV salary sacrifice scheme
Cycle-to-work options
Onsite Parking
Earn a £1,500 Referral Bonus
Paid Saturday shifts at enhanced rates.
Multi-manufacturer training programmes and career development opportunities.
Working within a supportive, family-oriented organisation.

This is an excellent opportunity for a Service Advisor to join a respected organisation and develop your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003