Lounge Host Hostess

Lounge Host / Hostess - Heathrow Area

£13.50 per Hour | Mixed Shift Pattern | Airport Lounge Environment

Are you passionate about delivering outstanding customer service? We are looking for a professional and friendly Lounge Host/Hostess to join a premium airport lounge team in the Heathrow area.

What We Offer

Competitive pay: £13.50 per hour
Dynamic and fast-paced airport environment
Full training provided
Opportunity to work within a prestigious airline lounge setting
Varied duties and customer-facing experienceShift Pattern

Mixed shifts required:

Early Shift: 04:30 AM - 13:30 PM
Late Shift: 13:14 PM - 22:15 PMExperience Required

Minimum 1 year of experience in:
Customer Service
Host/Hostess roles
Front of House positions
Hospitality or similar customer-facing rolesKey Responsibilities

As a Lounge Host/Hostess, you will:

Take and record lounge guest food requests
Serve food and beverages to guests
Clear, clean, and prepare dining tables
Maintain buffet areas by replenishing food items and assisting guests
Explain buffet dishes and menu options, including allergen information
Polish cutlery, crockery, and glassware
Respond professionally to passenger enquiries and complaints
Work closely with supervisors and managers when required
Liaise with bar and culinary teams regarding food and drink orders
Ensure all food and beverage services meet Qatar Airways standards (full training provided)
Support housekeeping and cleaning teams in lounge and back-of-house areas during quieter periods Security Vetting Requirement

This position is subject to airport security clearance.

Successful applicants must provide:

A complete 5-year employment or activity history
Supporting documentation for any employment gaps where requiredPlease note: Candidates with a higher number of short-term roles during the last five years (typically 4-5 or more positions) may be subject to additional verification as part of the security clearance process