Resident Liaison Officer

Please note that this job role is a contract for for a minimum of 6 months which the potential to be extended
We are seeking a proactive and empathetic Resident Liaison Officer to act as the key point of contact between residents, contractors, and project teams. You will play a vital role in ensuring residents are informed, supported, and satisfied throughout the lifecycle of housing or construction projects.

Key Responsibilities

Act as the main point of contact for residents, addressing queries, concerns, and complaints in a timely and professional manner

Build positive relationships with residents to ensure a high level of customer satisfaction

Keep residents informed about project timelines, upcoming works, and any disruptions

Coordinate access to properties for inspections, surveys, and construction works

Maintain accurate records of resident interactions and communications

Support vulnerable residents and escalate issues where necessary

Work closely with site teams, contractors, and housing management to ensure smooth project delivery

Organise and attend resident meetings, drop-in sessions, and community events

Requirements

Previous experience in a Resident Liaison Officer or customer-facing role (ideally within housing, construction, or social housing)

Strong communication and interpersonal skills

Ability to handle sensitive situations with professionalism and empathy

Excellent organisational skills and attention to detail

Ability to work independently and as part of a team

Proficient in Microsoft Office and basic IT systems

Full UK driving licence (if required)

Desirable

Experience working on refurbishment or planned maintenance projects

Knowledge of social housing regulations and tenant engagement practices

What We Offer

Competitive salary/package

[Company benefits - e.g., pension, holiday allowance, training opportunities]

Supportive and collaborative working environment