Welfare Benefits Officer

Welfare Benefits Officer

Stockton on Tees (Hybrid Working)

£37,288 - £39,523 per annum

Permanent, 35 hours per week

We are looking for someone with experience of the welfare benefits system and managing caseloads. You will be responsible for the provision of welfare benefits advice and more general support to help customers maximise their income, sustain their tenancies and prevent tenancy breakdown.

The post holder will need to demonstrate a good working knowledge of the welfare benefits system, a proven track record of working with challenging and varied caseloads and the ability to convey complex information in a supportive manner.

You will have an exceptional approach to collaboration and commitment to partnership working. You will have a strong sense of social purpose and be committed to making a difference.

Equality, Diversity, and Inclusion-Different Together

At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. It fuels our innovation and connects us even closer to customers and communities.

We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.

Closing Date for Applications is Sunday 14th June 2026

Interviews to be scheduled: 24/25th June 2026