Graduate Technical Engineer

We seek a recent graduate to manage a hardware product, offering support to customers and internal teams while staying updated on industry advancements. The ideal candidate will have a passion for hardware, specifically in telematics, networking, video, and CCTV, with strong analytical and communication skills.
Key Responsibilities:
Technical Product Management:
* Understand hardware and software products deeply.
* Identify new product opportunities and stay current with technology trends.
Testing, Evaluation, and Product Management:
* Test and troubleshoot CCTV systems, DVRs, IP cameras, routers, and VMS software.
* Support AI development projects using edge computing hardware like NVIDIA Jetson.
Technical Support and Communication:
* Manage helpdesk tickets from start to finish.
* Provide technical support via phone and email.
Ideal Candidate Profile:
* Passion for hardware, especially in electronics or tech. Experience with CCTV or networking is beneficial but not essential.
* Strong ability to engage in technical conversations and work independently.
Knowledge and Skills:
Networking (20%): IP, DNS, FTTP, VPN, 4G/5G, Wi-Fi, IoT.
Hardware (40%): IP Cameras, Analogue Cameras, DVRs, Routers, GPS trackers, compliance with certifications, edge processing.
Software (40%): VMS, Cloud server deployments, Video streaming tools and codecs