Housing Assistant

Pertemps are delighted to be working with our public sector client to recruit a Housing Assistant on a temporary ongoing basis.

📣 Role: Housing Assistant (Temporary Accommodation)
📍 Location: East Edinburgh (Niddrie)
🕒 Hours: Monday to Friday (36 hours per week)
💷 Pay Rate: £14.51 per hour
📅 Duration: Temporary ongoing
🔑 Start Date: Immediate

Please note this post is subject to a Basic Disclosure check at a cost of £25.

⭐ Why Join This Role?

Be part of a compassionate and dedicated team supporting individuals and families in temporary accommodation across Edinburgh.
Gain valuable experience within the public sector and housing support services.
Play a key role in helping vulnerable residents access accommodation, support, and essential services.
Work within an inclusive and supportive environment with opportunities to build your skills and experience.
🛠 What You’ll Be Doing

Providing administrative and customer support via telephone, email, and online communication channels.
Assisting residents with temporary accommodation enquiries, tenancy-related queries, and support requests.
Supporting the management of accommodation records, referrals, and service documentation.
Updating client information and processing records accurately using internal systems.
Liaising with housing officers, support services, and external agencies to ensure residents receive appropriate assistance.
Handling sensitive and confidential information with professionalism and discretion.
Supporting the day-to-day operations of the temporary accommodation team through effective administration and record-keeping.
Communicating confidently, calmly, and empathetically with residents, including those experiencing challenging circumstances.
Working collaboratively within a supportive team to meet service standards and deadlines.
✅ What We’re Looking For

Previous administrative or customer service experience within a busy environment.
Strong IT skills, including accurate data entry and confident use of Microsoft Office packages.
Excellent written and verbal communication skills.
A calm, empathetic, and professional approach when dealing with vulnerable individuals and members of the public.
Strong organisational skills with excellent attention to detail.
Ability to prioritise workload and work effectively in a fast-paced environment.
A proactive, reliable, and team-focused attitude.Desirable:

Experience within housing, homelessness, temporary accommodation, or local authority services.
Understanding of housing support or tenancy-related processes.
📢 Interested?
If you’re organised, compassionate, and ready to make a positive impact in your community, apply online today — we’d love to hear from you