Business Support Officer (SEND)

We are seeking an experienced Business Support Officer to join our Education and SEND team on an interim basis.

Location: Medway, Gun Wharf – interviews will be in person and candidates will be required to attend the office 3x per week.

Contract: Interim – initial 3 months with the possibility of extension

Key Responsibilities

* Provide proactive admin support across Hub Inclusion Team activities

* Be the first point of contact, delivering excellent customer service

* Respond promptly to calls/emails and maintain accurate records

* Communicate clearly, inclusively and respectfully with diverse audiences

* Manage enquiries (including sensitive/confidential) professionally

* Support scheduling, appointments and diary coordination

* Maintain databases and admin systems in line with council processes

* Take accurate minutes and support partnership/SEND meetings

* Organise meetings, events and training sessions end-to-end

* Prepare documents, reports and statutory returns

* Keep stakeholders informed with clear, up-to-date case information

* Maintain accurate SEN pupil data in line with requirements

* Gather feedback to continuously improve service delivery