Service Desk Analyst
Posted on Feb 13, 2025 by CV-Library
Huddersfield, West Yorkshire, United Kingdom
Construction
Immediate Start
Annual Salary
Full-Time
What you'll be doing:
The Service Desk Analyst is responsible for providing technical support to end-users, ensuring smooth operations, and maintaining high levels of customer satisfaction. Expertise in Service Now, phone triage, chat systems, and self-service solutions is essential in resolving issues promptly and efficiently.
You will be required to:
Act as the first point of contact for all end user IT Support issues.
Deliver great customer service and ensure that end users and customers feel that their issues are being dealt with in the right way.
Manage inbound queries through multiple channels of communication while maintaining excellent customer service standards (Phone, Email and Live chat)
Facilitate the transfer of knowledge throughout the team, providing assistance to other team members as required.
Work with both technical and non-technical teams to support the customers support journey.
Manage customer complaints and escalations in a professional manner.
Participate in the transition of new services into the team ensuring a high standard of support is maintained.
Perform proactive monitoring of supported systems in order to identify any potential issues and minimise any potential disruption to the business.
38.5 hrs week Pattern- 0700 - 15:30 /08:30 - 16:30/ 09:30-1800 (Rotation)
What you'll need to have:
Excellent customer services skills
Excellent communication skills and confident phone manner.
Excellent problem-solving skills
An aptitude for IT and a desire to learn
Working knowledge of ServiceNow, or a similar Service management tool.
Working knowledge of Microsoft Office
A basic understanding of cloud architecture
Competent in use of MS Office applications
An awareness of the ITIL service lifecycle.
Desirable
Experience in supporting customer facing applications
Service Desk experience.
ITIL Foundation qualified.
What's in it for you:
Discretionary bonus
A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
Generous employee discounts
Access to discounts with hundreds of your favourite high street and online retailers
Retirement savings plan
Life assurance
Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
Why STARK?
We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
What's next…
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
#SBMUK #LI-HYBRID
The Service Desk Analyst is responsible for providing technical support to end-users, ensuring smooth operations, and maintaining high levels of customer satisfaction. Expertise in Service Now, phone triage, chat systems, and self-service solutions is essential in resolving issues promptly and efficiently.
You will be required to:
Act as the first point of contact for all end user IT Support issues.
Deliver great customer service and ensure that end users and customers feel that their issues are being dealt with in the right way.
Manage inbound queries through multiple channels of communication while maintaining excellent customer service standards (Phone, Email and Live chat)
Facilitate the transfer of knowledge throughout the team, providing assistance to other team members as required.
Work with both technical and non-technical teams to support the customers support journey.
Manage customer complaints and escalations in a professional manner.
Participate in the transition of new services into the team ensuring a high standard of support is maintained.
Perform proactive monitoring of supported systems in order to identify any potential issues and minimise any potential disruption to the business.
38.5 hrs week Pattern- 0700 - 15:30 /08:30 - 16:30/ 09:30-1800 (Rotation)
What you'll need to have:
Excellent customer services skills
Excellent communication skills and confident phone manner.
Excellent problem-solving skills
An aptitude for IT and a desire to learn
Working knowledge of ServiceNow, or a similar Service management tool.
Working knowledge of Microsoft Office
A basic understanding of cloud architecture
Competent in use of MS Office applications
An awareness of the ITIL service lifecycle.
Desirable
Experience in supporting customer facing applications
Service Desk experience.
ITIL Foundation qualified.
What's in it for you:
Discretionary bonus
A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
Generous employee discounts
Access to discounts with hundreds of your favourite high street and online retailers
Retirement savings plan
Life assurance
Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
Why STARK?
We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
What's next…
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
#SBMUK #LI-HYBRID
Reference: 223055701
https://jobs.careeraddict.com/post/99784834
Service Desk Analyst
Posted on Feb 13, 2025 by CV-Library
Huddersfield, West Yorkshire, United Kingdom
Construction
Immediate Start
Annual Salary
Full-Time
What you'll be doing:
The Service Desk Analyst is responsible for providing technical support to end-users, ensuring smooth operations, and maintaining high levels of customer satisfaction. Expertise in Service Now, phone triage, chat systems, and self-service solutions is essential in resolving issues promptly and efficiently.
You will be required to:
Act as the first point of contact for all end user IT Support issues.
Deliver great customer service and ensure that end users and customers feel that their issues are being dealt with in the right way.
Manage inbound queries through multiple channels of communication while maintaining excellent customer service standards (Phone, Email and Live chat)
Facilitate the transfer of knowledge throughout the team, providing assistance to other team members as required.
Work with both technical and non-technical teams to support the customers support journey.
Manage customer complaints and escalations in a professional manner.
Participate in the transition of new services into the team ensuring a high standard of support is maintained.
Perform proactive monitoring of supported systems in order to identify any potential issues and minimise any potential disruption to the business.
38.5 hrs week Pattern- 0700 - 15:30 /08:30 - 16:30/ 09:30-1800 (Rotation)
What you'll need to have:
Excellent customer services skills
Excellent communication skills and confident phone manner.
Excellent problem-solving skills
An aptitude for IT and a desire to learn
Working knowledge of ServiceNow, or a similar Service management tool.
Working knowledge of Microsoft Office
A basic understanding of cloud architecture
Competent in use of MS Office applications
An awareness of the ITIL service lifecycle.
Desirable
Experience in supporting customer facing applications
Service Desk experience.
ITIL Foundation qualified.
What's in it for you:
Discretionary bonus
A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
Generous employee discounts
Access to discounts with hundreds of your favourite high street and online retailers
Retirement savings plan
Life assurance
Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
Why STARK?
We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
What's next…
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
#SBMUK #LI-HYBRID
The Service Desk Analyst is responsible for providing technical support to end-users, ensuring smooth operations, and maintaining high levels of customer satisfaction. Expertise in Service Now, phone triage, chat systems, and self-service solutions is essential in resolving issues promptly and efficiently.
You will be required to:
Act as the first point of contact for all end user IT Support issues.
Deliver great customer service and ensure that end users and customers feel that their issues are being dealt with in the right way.
Manage inbound queries through multiple channels of communication while maintaining excellent customer service standards (Phone, Email and Live chat)
Facilitate the transfer of knowledge throughout the team, providing assistance to other team members as required.
Work with both technical and non-technical teams to support the customers support journey.
Manage customer complaints and escalations in a professional manner.
Participate in the transition of new services into the team ensuring a high standard of support is maintained.
Perform proactive monitoring of supported systems in order to identify any potential issues and minimise any potential disruption to the business.
38.5 hrs week Pattern- 0700 - 15:30 /08:30 - 16:30/ 09:30-1800 (Rotation)
What you'll need to have:
Excellent customer services skills
Excellent communication skills and confident phone manner.
Excellent problem-solving skills
An aptitude for IT and a desire to learn
Working knowledge of ServiceNow, or a similar Service management tool.
Working knowledge of Microsoft Office
A basic understanding of cloud architecture
Competent in use of MS Office applications
An awareness of the ITIL service lifecycle.
Desirable
Experience in supporting customer facing applications
Service Desk experience.
ITIL Foundation qualified.
What's in it for you:
Discretionary bonus
A wide range of voluntary benefits including holiday buying, discounted gym membership, car salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
Generous employee discounts
Access to discounts with hundreds of your favourite high street and online retailers
Retirement savings plan
Life assurance
Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
Why STARK?
We're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
What's next…
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
#SBMUK #LI-HYBRID
Reference: 223055701
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