Avaya Consultant (Telecom Domain)
Job Description:
Role: Avaya Consultant (Telecom Domain)
Location: Bedford, UK (2- 3 days/week, onsite)
Duration: 6months + contract and extension
Position Requirements:
Highly qualified candidates will have demonstrated experience in the following:
- A minimum of 5 years of telecommunications experience.
- Avaya Call flow design and implementation.
- Avaya solutions (Communications Manager, Session and System Manager, AEP, AES, SAL gateways, CMS etc.)
- SIP
- Verint Call Recording Quality Monitoring, Screen Capture and Workforce Management.
- Windows and Linux operating experience
- Agile Practices
- Service Now ticketing.
- Undergraduate degree in related field preferred
Foundational understanding of:
- Configuration and setup of Voice Systems
- Configuration of voicemail, IVR systems, and call recording solutions
- Experienced in application development, including Java, JTAPI, TSAPI, Tomcat, and WebLogic
- Familiarity with the MKS packaging process
- Documentation standards, network, and call flow diagramming
- Strong interpersonal and leadership skills
- Strong Oral and written communication skills
- Initiative-taking while Working in a team or as an individual contributor.
Additionally, skills a plus
- Cloud experience
- Aceyus Reporting
- Qtest
Reference: 2892101534
Avaya Consultant (Telecom Domain)

Posted on Feb 5, 2025 by Pyramid Consulting Europe Ltd
Job Description:
Role: Avaya Consultant (Telecom Domain)
Location: Bedford, UK (2- 3 days/week, onsite)
Duration: 6months + contract and extension
Position Requirements:
Highly qualified candidates will have demonstrated experience in the following:
- A minimum of 5 years of telecommunications experience.
- Avaya Call flow design and implementation.
- Avaya solutions (Communications Manager, Session and System Manager, AEP, AES, SAL gateways, CMS etc.)
- SIP
- Verint Call Recording Quality Monitoring, Screen Capture and Workforce Management.
- Windows and Linux operating experience
- Agile Practices
- Service Now ticketing.
- Undergraduate degree in related field preferred
Foundational understanding of:
- Configuration and setup of Voice Systems
- Configuration of voicemail, IVR systems, and call recording solutions
- Experienced in application development, including Java, JTAPI, TSAPI, Tomcat, and WebLogic
- Familiarity with the MKS packaging process
- Documentation standards, network, and call flow diagramming
- Strong interpersonal and leadership skills
- Strong Oral and written communication skills
- Initiative-taking while Working in a team or as an individual contributor.
Additionally, skills a plus
- Cloud experience
- Aceyus Reporting
- Qtest
Reference: 2892101534

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