• Operations Manager/Product Manager
• Ticket Management, Process Management, Workflow
• Global Leading Technology Brand
• SaaS - Platform based Technology Services
• London/City/Hybrid Working
• £45,000-£50,000 salary + benefits package

Our client a global technology leader is currently looking for a Product Manager

As a Product Manager you will be responsible for driving the development and enhancement of internal software focused on the Operations departments within the business. You will work closely with cross-functional teams including development, operations, and the wider product team to define and implement the roadmap, and overall strategy. Your expertise in operational software and deep understanding of Helpdesk and ticket management workflow will be key to delivering solutions that meet the ever evolving requirements.

Key Responsibilities:

• Lead the delivery of end-to-end product life cycle for Operational software, from concept to launch.
• Collaborate with stakeholders to define product requirements, user stories, and acceptance criteria.
• Conduct market research, analyse user feedback, and monitor competitor products to inform product decisions and identify opportunities for innovation.
• Translate business requirements into clear, actionable product specifications and work closely with development teams to ensure timely delivery.
• Drive product performance by defining success metrics and monitoring product usage to identify areas for improvement.
• Champion customer-centric product design and ensure the usability and quality of the product.
• Facilitate cross-functional communication to ensure product goals are understood and met across all teams.
• Support customer-facing teams by providing product training, demos, and support during product launches.

Qualifications and Skills:

• 2+ years of experience in product management, with a strong background in operational software, helpdesk platforms, or ticket management systems.
• Deep understanding of helpdesk processes, ticket workflows, and customer service operations.
• Experience with Agile methodologies, managing sprints, and working in a fast-paced environment.
• Proven track record of successfully launching and iterating on software products.
• Strong problem-solving skills and the ability to think strategically about product opportunities.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate with both technical and non-technical stakeholders.