ICT Supporter - German Speaking (Medical Device Sector)

Helvetica Partners Sarl

Posted on Feb 4, 2025 by Helvetica Partners Sarl
Bern, Switzerland
IT
Immediate Start
Annual Salary
Full-Time

We are currently looking on behalf of one of our important clients for a German Speaking ICT Supporter (Medical Device Sector). The role is a permanent position based in Bern Canton.

Your Role:

  • Ensure the prompt & high-quality receipt & implementation of inquiries & orders from employees in accordance with agreed Service Level Agreements (SLAs).
  • Record & classify the necessary information in a ticketing tool for the solutions of incidents in the 1st & 2nd level areas.
  • Install & maintain Workstation systems, peripherals & mobile devices.
  • Create & maintain documentation, instructions & checklists in an Intranet & knowledge base.
  • Install, maintain & coordinate technical equipment in the meeting rooms, including the provision of technical support & training.
  • Maintain & update the inventory (CMDB) for hardware, software & network components & monitor their health & availability.

Your Skills:

  • At least 3 years of relevant professional experience in ICT Support.
  • Strong experience in Standard IT Products such as MS Windows, O365, MS Teams & Active Directory.
  • Any experience in 1st Level Support in SAP or knowledge of Information Security is an considered advantageous.

Your Profile:

  • Completed Training/Further Education in the field of Computer Science (or similar).
  • Highly motivated to continuously learn & further develop.
  • Proactive, resilient, analytical & both service & solution-oriented.
  • Good communication skills.
  • Self-driven, a team player & good communication skills.
  • Fluent English & German language skills (both to at least C1 level) are mandatory requirements.

Reference: 2891407773

https://jobs.careeraddict.com/post/99603183

This Job Vacancy has Expired!

Helvetica Partners Sarl

ICT Supporter - German Speaking (Medical Device Sector)

Helvetica Partners Sarl

Posted on Feb 4, 2025 by Helvetica Partners Sarl

Bern, Switzerland
IT
Immediate Start
Annual Salary
Full-Time

We are currently looking on behalf of one of our important clients for a German Speaking ICT Supporter (Medical Device Sector). The role is a permanent position based in Bern Canton.

Your Role:

  • Ensure the prompt & high-quality receipt & implementation of inquiries & orders from employees in accordance with agreed Service Level Agreements (SLAs).
  • Record & classify the necessary information in a ticketing tool for the solutions of incidents in the 1st & 2nd level areas.
  • Install & maintain Workstation systems, peripherals & mobile devices.
  • Create & maintain documentation, instructions & checklists in an Intranet & knowledge base.
  • Install, maintain & coordinate technical equipment in the meeting rooms, including the provision of technical support & training.
  • Maintain & update the inventory (CMDB) for hardware, software & network components & monitor their health & availability.

Your Skills:

  • At least 3 years of relevant professional experience in ICT Support.
  • Strong experience in Standard IT Products such as MS Windows, O365, MS Teams & Active Directory.
  • Any experience in 1st Level Support in SAP or knowledge of Information Security is an considered advantageous.

Your Profile:

  • Completed Training/Further Education in the field of Computer Science (or similar).
  • Highly motivated to continuously learn & further develop.
  • Proactive, resilient, analytical & both service & solution-oriented.
  • Good communication skills.
  • Self-driven, a team player & good communication skills.
  • Fluent English & German language skills (both to at least C1 level) are mandatory requirements.

Reference: 2891407773

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