CMDB Configuration Management - SME

Posted on Feb 3, 2025 by Request Technology
Chicago, IL, 60601
IT
Immediate Start
$110k - $118k Annual
Full-Time

*Hybrid, 3 days onsite, 2 days remote*

*We are unable to sponsor as this is a permanent Full time role*

A prestigious company is looking for a CMDB Service Management - SME. This will be the subject matter expert on CMDB/CMS data models, Automated Discovery, and configuration management. This SME will be responsible for managing the population of ServiceNow configuration management CMDB.

Responsibilities:

  • Manages and improves ServiceNow System onboarding and modelling
  • Provides governance to ensure the integrity of the Configuration Management Database
  • Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team
  • Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives
  • Support integrations with data sources other than ServiceNow Discovery
  • Monitor CMDB health and resolve conflicts between data sources.
  • Enable tracking of cloud/virtual inventory
  • Define identification and reconciliation rules
  • Create/update/remove identification and reconciliation rules
  • Produces management information, including KPIs and status reports, with an operational and a management focus
  • Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward

Qualifications:

  • BS/BA in a related field, such as Management Information Systems (MIS), Computer Science
  • 5 - 7 years of ITSM experience or related workflow development practice and techniques experience
  • 5 - 7 years in an Automated Discovery Analyst role preferred
  • 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow
  • Ability to discover and manage cloud inventory
  • Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management
  • Experience creating and maintaining metrics, reports, and dashboards
  • ServiceNow experience is preferred
  • Advanced knowledge of CMDB/CMS data models
  • ITIL, COBIT5 as related to service management and configuration management

Reference: 2890947141

https://jobs.careeraddict.com/post/99523842

This Job Vacancy has Expired!

CMDB Configuration Management - SME

Posted on Feb 3, 2025 by Request Technology

Chicago, IL, 60601
IT
Immediate Start
$110k - $118k Annual
Full-Time

*Hybrid, 3 days onsite, 2 days remote*

*We are unable to sponsor as this is a permanent Full time role*

A prestigious company is looking for a CMDB Service Management - SME. This will be the subject matter expert on CMDB/CMS data models, Automated Discovery, and configuration management. This SME will be responsible for managing the population of ServiceNow configuration management CMDB.

Responsibilities:

  • Manages and improves ServiceNow System onboarding and modelling
  • Provides governance to ensure the integrity of the Configuration Management Database
  • Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements for the ServiceNow development team
  • Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives
  • Support integrations with data sources other than ServiceNow Discovery
  • Monitor CMDB health and resolve conflicts between data sources.
  • Enable tracking of cloud/virtual inventory
  • Define identification and reconciliation rules
  • Create/update/remove identification and reconciliation rules
  • Produces management information, including KPIs and status reports, with an operational and a management focus
  • Maintain awareness of the organizations strategy and the various current under-pinning policies that support the strategy going forward

Qualifications:

  • BS/BA in a related field, such as Management Information Systems (MIS), Computer Science
  • 5 - 7 years of ITSM experience or related workflow development practice and techniques experience
  • 5 - 7 years in an Automated Discovery Analyst role preferred
  • 5+ years relevant experience with Configuration Management/CMDB/Automated Discovery as well as process improvement in a technology organization, or an equivalent combination of education and experience both within a process area and IT Service Management tools eg ServiceNow
  • Ability to discover and manage cloud inventory
  • Thorough understanding of ITIL processes with deep knowledge of the various ITSM Stages, including but not limited to: Configuration Management, IT Asset Management, Change Management, Incident and Problem Management, and Event Management
  • Experience creating and maintaining metrics, reports, and dashboards
  • ServiceNow experience is preferred
  • Advanced knowledge of CMDB/CMS data models
  • ITIL, COBIT5 as related to service management and configuration management

Reference: 2890947141

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