Service Delivery Manager
Posted on Feb 3, 2025 by CV-Library
London, United Kingdom
IT
Immediate Start
£70k - £80k Annual
Full-Time
Job Title: Service Delivery Manager
Location: London
Salary: £70,000 - £80,000
We are seeking a skilled Service Delivery Manager (SDM) to oversee all aspects of support services for a specific client campus. As the primary point of contact for the client, the SDM will ensure outstanding service delivery, foster strong client relationships, and drive continuous improvement. This role also involves maximizing operational efficiency and ensuring financial success for the account.
Key Responsibilities:
* Serve as the primary interface with the client for all operational and financial matters.
* Take overall responsibility for the financial and operational performance of the contract.
* Compile and continually develop monthly financial and operational reports for presentation to senior management and the client.
* Track and report on SLA achievements, providing detailed insights and recommendations.
* Ensure appropriate resource levels are maintained, and team members are fully briefed on service delivery requirements.
* Coordinate internal and client meetings to maintain alignment and address any concerns.
* Implement and maintain health, safety, and quality assurance policies across the campus.
* Ensure all deliverables, including documentation, align with the client’s and company’s quality management systems.
* Review and update processes, procedures, and documentation to enhance service quality, efficiency, and compliance.
* Act as second-line manager for the on-site team, taking accountability for their actions, motivation, and professional development.
* Oversee general HR activities, including performance appraisals, leave management, and team mentoring.
* Manage the supply chain for materials to ensure timely service delivery.
What We’re Looking For:
* Extensive experience in telecommunications infrastructure cabling.
* Proven track record of BAU (Business-as-Usual) support in office and/or data centre environments.
* Supervisory or management experience in similar settings.
* Strong understanding of service measurement in an ITIL environment.
* Experience in financial and operational report writing and analysis.
* Demonstrated ability to lead, motivate, and develop a team.
* Experience delivering services in alignment with contractual requirements.
Preferred Qualifications (Not Essential):
* ITIL certification
* Prince 2 certification
* BICSI credentials
Location: London
Salary: £70,000 - £80,000
We are seeking a skilled Service Delivery Manager (SDM) to oversee all aspects of support services for a specific client campus. As the primary point of contact for the client, the SDM will ensure outstanding service delivery, foster strong client relationships, and drive continuous improvement. This role also involves maximizing operational efficiency and ensuring financial success for the account.
Key Responsibilities:
* Serve as the primary interface with the client for all operational and financial matters.
* Take overall responsibility for the financial and operational performance of the contract.
* Compile and continually develop monthly financial and operational reports for presentation to senior management and the client.
* Track and report on SLA achievements, providing detailed insights and recommendations.
* Ensure appropriate resource levels are maintained, and team members are fully briefed on service delivery requirements.
* Coordinate internal and client meetings to maintain alignment and address any concerns.
* Implement and maintain health, safety, and quality assurance policies across the campus.
* Ensure all deliverables, including documentation, align with the client’s and company’s quality management systems.
* Review and update processes, procedures, and documentation to enhance service quality, efficiency, and compliance.
* Act as second-line manager for the on-site team, taking accountability for their actions, motivation, and professional development.
* Oversee general HR activities, including performance appraisals, leave management, and team mentoring.
* Manage the supply chain for materials to ensure timely service delivery.
What We’re Looking For:
* Extensive experience in telecommunications infrastructure cabling.
* Proven track record of BAU (Business-as-Usual) support in office and/or data centre environments.
* Supervisory or management experience in similar settings.
* Strong understanding of service measurement in an ITIL environment.
* Experience in financial and operational report writing and analysis.
* Demonstrated ability to lead, motivate, and develop a team.
* Experience delivering services in alignment with contractual requirements.
Preferred Qualifications (Not Essential):
* ITIL certification
* Prince 2 certification
* BICSI credentials
Reference: 222965320
https://jobs.careeraddict.com/post/99489362
Service Delivery Manager
Posted on Feb 3, 2025 by CV-Library
London, United Kingdom
IT
Immediate Start
£70k - £80k Annual
Full-Time
Job Title: Service Delivery Manager
Location: London
Salary: £70,000 - £80,000
We are seeking a skilled Service Delivery Manager (SDM) to oversee all aspects of support services for a specific client campus. As the primary point of contact for the client, the SDM will ensure outstanding service delivery, foster strong client relationships, and drive continuous improvement. This role also involves maximizing operational efficiency and ensuring financial success for the account.
Key Responsibilities:
* Serve as the primary interface with the client for all operational and financial matters.
* Take overall responsibility for the financial and operational performance of the contract.
* Compile and continually develop monthly financial and operational reports for presentation to senior management and the client.
* Track and report on SLA achievements, providing detailed insights and recommendations.
* Ensure appropriate resource levels are maintained, and team members are fully briefed on service delivery requirements.
* Coordinate internal and client meetings to maintain alignment and address any concerns.
* Implement and maintain health, safety, and quality assurance policies across the campus.
* Ensure all deliverables, including documentation, align with the client’s and company’s quality management systems.
* Review and update processes, procedures, and documentation to enhance service quality, efficiency, and compliance.
* Act as second-line manager for the on-site team, taking accountability for their actions, motivation, and professional development.
* Oversee general HR activities, including performance appraisals, leave management, and team mentoring.
* Manage the supply chain for materials to ensure timely service delivery.
What We’re Looking For:
* Extensive experience in telecommunications infrastructure cabling.
* Proven track record of BAU (Business-as-Usual) support in office and/or data centre environments.
* Supervisory or management experience in similar settings.
* Strong understanding of service measurement in an ITIL environment.
* Experience in financial and operational report writing and analysis.
* Demonstrated ability to lead, motivate, and develop a team.
* Experience delivering services in alignment with contractual requirements.
Preferred Qualifications (Not Essential):
* ITIL certification
* Prince 2 certification
* BICSI credentials
Location: London
Salary: £70,000 - £80,000
We are seeking a skilled Service Delivery Manager (SDM) to oversee all aspects of support services for a specific client campus. As the primary point of contact for the client, the SDM will ensure outstanding service delivery, foster strong client relationships, and drive continuous improvement. This role also involves maximizing operational efficiency and ensuring financial success for the account.
Key Responsibilities:
* Serve as the primary interface with the client for all operational and financial matters.
* Take overall responsibility for the financial and operational performance of the contract.
* Compile and continually develop monthly financial and operational reports for presentation to senior management and the client.
* Track and report on SLA achievements, providing detailed insights and recommendations.
* Ensure appropriate resource levels are maintained, and team members are fully briefed on service delivery requirements.
* Coordinate internal and client meetings to maintain alignment and address any concerns.
* Implement and maintain health, safety, and quality assurance policies across the campus.
* Ensure all deliverables, including documentation, align with the client’s and company’s quality management systems.
* Review and update processes, procedures, and documentation to enhance service quality, efficiency, and compliance.
* Act as second-line manager for the on-site team, taking accountability for their actions, motivation, and professional development.
* Oversee general HR activities, including performance appraisals, leave management, and team mentoring.
* Manage the supply chain for materials to ensure timely service delivery.
What We’re Looking For:
* Extensive experience in telecommunications infrastructure cabling.
* Proven track record of BAU (Business-as-Usual) support in office and/or data centre environments.
* Supervisory or management experience in similar settings.
* Strong understanding of service measurement in an ITIL environment.
* Experience in financial and operational report writing and analysis.
* Demonstrated ability to lead, motivate, and develop a team.
* Experience delivering services in alignment with contractual requirements.
Preferred Qualifications (Not Essential):
* ITIL certification
* Prince 2 certification
* BICSI credentials
Reference: 222965320
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