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IT Change Manager

Posted on Oct 11, 2019 by ComTech Europe Limited

Not Specified, Belgium
Immediate Start
Annual Salary


The Change Manager is responsible for Change Management, Configuration Management and Release Management on close collaboration with internal customers and suppliers.

  • Support IT customers with his/her team in partnership with key internal and external stakeholders to follow best practices in Service Transition Management having as objective an increase in effectiveness and efficiencies while being in compliance with regulations. Increases business agility, facilitates customer's productivity and satisfaction by improving and innovating in business processes linked to IT service management, change management and configuration management activities.
  • Delivers on IT service management processes (Change, Configuration and Release support and delivery) and services (CMBD updates, KPIs) as well as the related support models (combination of on-shore/off-shore) to customers on-time and on-budget and on-quality. Escalates on-time in case business goals cannot be achieved with the resources on hand.


  • 5-10 years of experience in IT preferably in a multi-national company
  • Experience in a Pharmaceutical Industry
  • Degree in Information Technology
  • Fluent in English
  • Prior experience in Service Transition Management processes
  • Skills in Change Management and Configuration Management
  • Skills in Release and Knowledge Management
  • Skills in Service Level Management
  • Skills in Project Management
  • Good financial understanding
  • Prior experience in processes implementation and IT systems
  • Ability to transfer IT business understanding into a IT-plan
  • Customer Orientation
  • Good communication skills
  • Team-work
  • Love working with people and sharing your passion


Our client is a global biopharmaceutical company focusing on creating value for people living with neurology and immunology.

Reference: 771989529

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