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IT Service Delivery Manager

Posted on Oct 11, 2019 by Blue IT Services UK Ltd

Islip, Northamptonshire, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

IT Service Delivery Manager is required to one of our clients, a large system integrator.

Roles:

  • Monitor, measure, report and improve the overall services to the customer/business (warehouse operations).
  • Manage the escalations from business/operations or from any IT vendors.
  • Manage the Real Time communication in business and IT terms in parallel until the service restoration during Major Issues.
  • Manage multiple vendors/suppliers who provides application, infra, network, hardware supports.
  • Manage the technical discussions (single/multiple vendors) for the solutions during critical/major issues.
  • Chair weekly and monthly service review calls of individual suppliers and drive action items to closure.
  • Chair problem management, change/release management calls and ensure 100 % ITIL process compliance by all stakeholders.
  • Co-ordinate with internal & external stakeholders (peers, project teams, SMEs) and implement best practices for service improvements.

Experience:

  • Should have 5 years of service management or service delivery management experience
  • Should have 5 year of Supply chain Management experience
  • Should have experience in Supplier Management
  • Should have worked at customer location for at least 3 years
  • Managing a production environment and technical understanding with ability to translate issues and incidents into business terminology so the business expectations can be met.
  • Should Possess Working knowledge on SLA/OLA Management
  • Should possess excellent business communication in English
  • ITIL or equivalent certified (ITSM)

Reference: 771545782

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