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IT Service Delivery Manager

Posted on Oct 11, 2019 by Blue IT Services UK Ltd

Islip, Northamptonshire, United Kingdom
Immediate Start
Annual Salary

IT Service Delivery Manager is required to one of our clients, a large system integrator.


  • Monitor, measure, report and improve the overall services to the customer/business (warehouse operations).
  • Manage the escalations from business/operations or from any IT vendors.
  • Manage the Real Time communication in business and IT terms in parallel until the service restoration during Major Issues.
  • Manage multiple vendors/suppliers who provides application, infra, network, hardware supports.
  • Manage the technical discussions (single/multiple vendors) for the solutions during critical/major issues.
  • Chair weekly and monthly service review calls of individual suppliers and drive action items to closure.
  • Chair problem management, change/release management calls and ensure 100 % ITIL process compliance by all stakeholders.
  • Co-ordinate with internal & external stakeholders (peers, project teams, SMEs) and implement best practices for service improvements.


  • Should have 5 years of service management or service delivery management experience
  • Should have 5 year of Supply chain Management experience
  • Should have experience in Supplier Management
  • Should have worked at customer location for at least 3 years
  • Managing a production environment and technical understanding with ability to translate issues and incidents into business terminology so the business expectations can be met.
  • Should Possess Working knowledge on SLA/OLA Management
  • Should possess excellent business communication in English
  • ITIL or equivalent certified (ITSM)

Reference: 771545782

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