Delivery Manager

Posted on Jan 31, 2025 by eTeam Workforce Limited
Northampton, Northamptonshire, United Kingdom
Accountancy
Immediate Start
Daily Salary
Contract/Project

We are a Global IT Recruitment specialist that provides support to the clients across UK, Europe, and Australia. We have an excellent job opportunity for you.

Role: Delivery Manager
Location: Northampton (Hybrid)
Duration: until end of August

Job description:

You will be responsible for leading a Continuous Improvement team to achieve process excellence and ensuring the team's focus on key performance indicators (KPIs like escalation rate, handling time, resolution time, and resolution rate).

Responsibilities:

  • Lead and manage a team of specialists, providing guidance, coaching, and support to drive their professional growth and achieve team objectives
  • Collaborate with cross-functional teams, including Product, Operational teams (CS, FinCrime, KYC, Payment Ops), and supporting functions (Core Compliance, Knowledge Management, Quality, Workforce Management), to identify operational inefficiencies
  • Design and lead end-to-end process improvement projects, from ideation to implementation, ensuring timely delivery and successful outcomes, and resolving technical and operational challenges
  • Act as a trusted and reliable partner to stakeholders, fostering strong relationships, understanding their needs, and providing proactive support and guidance
  • Apply Six Sigma LEAN methodology, promoting a culture of continuous improvement and process optimization
  • Continuously monitor and analyse KPIs (eg escalation rate, handling time, resolution time, and resolution rate) to identify trends and areas for improvement

Qualifications:

  • 4+ years of experience working in program/project management, operations, or a similar cross-functional role in the technology or financial sector
  • Proven leadership skills with the ability to lead and inspire a team of professionals
  • Strong organisational skills, attention to detail, and a results-driven mindset
  • Experience working with and coordinating operations of interdisciplinary working groups
  • Self-starter mindset with the ability to understand complex cross-functional projects and translate them into actionable project plans
  • Excellent stakeholder management skills to effectively communicate with diverse stakeholders
  • Great communication skills to be able to simplify operational and informational complexity, both written and verbal
  • Comfortable working with complex datasets in a Customer Support environment

Bonus Qualifications:

  • Knowledge of SQL, Excel, Looker, and/or similar data analysis and reporting tools
  • Previous work experience in a high-growth startup, preferably in the fintech industry
  • Familiarity with product-led organisations and experience working closely with product and development teams
  • Working knowledge of project and workstream management tools such as Confluence, Asana, Jira, or other project management tools
  • Agile Project Management, PMI - PMP certification, and/or LEAN certifications are a big plus but not required.

Reference: 2889100609

https://jobs.careeraddict.com/post/99169398

This Job Vacancy has Expired!

Delivery Manager

Posted on Jan 31, 2025 by eTeam Workforce Limited

Northampton, Northamptonshire, United Kingdom
Accountancy
Immediate Start
Daily Salary
Contract/Project

We are a Global IT Recruitment specialist that provides support to the clients across UK, Europe, and Australia. We have an excellent job opportunity for you.

Role: Delivery Manager
Location: Northampton (Hybrid)
Duration: until end of August

Job description:

You will be responsible for leading a Continuous Improvement team to achieve process excellence and ensuring the team's focus on key performance indicators (KPIs like escalation rate, handling time, resolution time, and resolution rate).

Responsibilities:

  • Lead and manage a team of specialists, providing guidance, coaching, and support to drive their professional growth and achieve team objectives
  • Collaborate with cross-functional teams, including Product, Operational teams (CS, FinCrime, KYC, Payment Ops), and supporting functions (Core Compliance, Knowledge Management, Quality, Workforce Management), to identify operational inefficiencies
  • Design and lead end-to-end process improvement projects, from ideation to implementation, ensuring timely delivery and successful outcomes, and resolving technical and operational challenges
  • Act as a trusted and reliable partner to stakeholders, fostering strong relationships, understanding their needs, and providing proactive support and guidance
  • Apply Six Sigma LEAN methodology, promoting a culture of continuous improvement and process optimization
  • Continuously monitor and analyse KPIs (eg escalation rate, handling time, resolution time, and resolution rate) to identify trends and areas for improvement

Qualifications:

  • 4+ years of experience working in program/project management, operations, or a similar cross-functional role in the technology or financial sector
  • Proven leadership skills with the ability to lead and inspire a team of professionals
  • Strong organisational skills, attention to detail, and a results-driven mindset
  • Experience working with and coordinating operations of interdisciplinary working groups
  • Self-starter mindset with the ability to understand complex cross-functional projects and translate them into actionable project plans
  • Excellent stakeholder management skills to effectively communicate with diverse stakeholders
  • Great communication skills to be able to simplify operational and informational complexity, both written and verbal
  • Comfortable working with complex datasets in a Customer Support environment

Bonus Qualifications:

  • Knowledge of SQL, Excel, Looker, and/or similar data analysis and reporting tools
  • Previous work experience in a high-growth startup, preferably in the fintech industry
  • Familiarity with product-led organisations and experience working closely with product and development teams
  • Working knowledge of project and workstream management tools such as Confluence, Asana, Jira, or other project management tools
  • Agile Project Management, PMI - PMP certification, and/or LEAN certifications are a big plus but not required.

Reference: 2889100609

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