IT Service Desk Analyst

e-resourcing Limited

Posted on Jan 31, 2025 by e-resourcing Limited
Surbiton, Surrey, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

IT Service Desk Analyst | Perm | Kingston | £27k OT x.15 Mon-Sat x2 Sun

*Must be eligible for SC Clearance*

Our clients are looking for an IT Service Desk Analyst to serve as the first point of contact for all inquiries via phone, email, or the IT request portal.

Roles and Responsibilities

  • Provide first-line support logged via telephone, email, or the IT portal to end users with a focus on excellent customer service.
  • Resolve technical issues, primarily end-user support in a Windows-based environment, including support for 3rd party and in-house built applications (training provided).
  • Provide efficient administration for the IT Service Desk, including order management, dealing with 3rd party suppliers, asset tracking, and ad hoc reporting.
  • Manage the Starter, Movers, and Leavers process, including all aspects of hardware provision and software deployment, while creating, amending, and disabling accounts.
  • Maintain the asset database and provide asset management support to the IT Service Desk Manager by identifying asset information, providing reporting analysis, and updating key IT asset information.

Requirements:

  • Previous experience in an IT Service Desk environment.
  • Experience troubleshooting network issues.
  • Active Directory and O365 support experience
  • Familiar with PC/laptop build technologies.
  • Understanding of desktop security, anti-virus, and anti-malware.
  • Experience administering Active Directory, MS Office 365, and Microsoft Windows 11.
  • Foundation knowledge of ITIL v3 or v4 is beneficial.

IT Service Desk Analyst | Perm | Kingston | £27k OT x.15 Mon-Sat x2 Sun

*Must be eligible for SC Clearance*


Reference: 2889076144

https://jobs.careeraddict.com/post/99169293

This Job Vacancy has Expired!

e-resourcing Limited

IT Service Desk Analyst

e-resourcing Limited

Posted on Jan 31, 2025 by e-resourcing Limited

Surbiton, Surrey, United Kingdom
IT
Immediate Start
Annual Salary
Full-Time

IT Service Desk Analyst | Perm | Kingston | £27k OT x.15 Mon-Sat x2 Sun

*Must be eligible for SC Clearance*

Our clients are looking for an IT Service Desk Analyst to serve as the first point of contact for all inquiries via phone, email, or the IT request portal.

Roles and Responsibilities

  • Provide first-line support logged via telephone, email, or the IT portal to end users with a focus on excellent customer service.
  • Resolve technical issues, primarily end-user support in a Windows-based environment, including support for 3rd party and in-house built applications (training provided).
  • Provide efficient administration for the IT Service Desk, including order management, dealing with 3rd party suppliers, asset tracking, and ad hoc reporting.
  • Manage the Starter, Movers, and Leavers process, including all aspects of hardware provision and software deployment, while creating, amending, and disabling accounts.
  • Maintain the asset database and provide asset management support to the IT Service Desk Manager by identifying asset information, providing reporting analysis, and updating key IT asset information.

Requirements:

  • Previous experience in an IT Service Desk environment.
  • Experience troubleshooting network issues.
  • Active Directory and O365 support experience
  • Familiar with PC/laptop build technologies.
  • Understanding of desktop security, anti-virus, and anti-malware.
  • Experience administering Active Directory, MS Office 365, and Microsoft Windows 11.
  • Foundation knowledge of ITIL v3 or v4 is beneficial.

IT Service Desk Analyst | Perm | Kingston | £27k OT x.15 Mon-Sat x2 Sun

*Must be eligible for SC Clearance*

Reference: 2889076144

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