2nd Line Service Desk Engineer - Hybrid

Vertex I.T. Solutions Ltd

Posted on Jan 30, 2025 by Vertex I.T. Solutions Ltd
Bromley, Kent, United Kingdom
IT
Immediate Start
£36k - £38k Annual
Full-Time

Title: Permanent Technical Service Desk Engineer - Service Desk - Hybrid

Technical Service Desk Engineer

Join a successful and progressive Managed Service Provider (MSP) offering Cloud technology, hosted services, on-site/remote support, and IT consultancy. This is a great opportunity to develop your IT career in a dynamic, customer-focused environment in a Company that values it's team members.

Role Overview:

  • Provide 1st and 2nd Line Support, resolving IT issues remotely and on-site.
  • Troubleshoot and support systems including Azure, Office 365, Active Directory, and networking.
  • Configure and build laptops, desktops, and MACs.
  • Deliver excellent customer service and ensure SLA compliance.
  • Visit customer sites for proactive and reactive support as needed.
  • Collaborate with the IT team to maintain a positive and professional environment.

Key Skills & Experience:

  • Minimum of 3 years' in Cloud and Windows support environments.
  • Proficient with Office 365 tools (Teams, SharePoint, OneDrive, Outlook) and Active Directory.
  • Networking knowledge (Firewalls, Wi-Fi, Switches, DNS/DHCP, etc) and troubleshooting.
  • Experience with backups (eg, Veeam, Symantec) and antivirus solutions.
  • Strong customer service, communication, and problem-solving skills.

Desirable:

  • An understanding of basic MAC OS and experience in setup and support issues
  • Our client offers excellent personal bonus schemes, private health, hybrid working, career progression and will financially support certifications (relevant to the business) in addition to a team working environment.

If you're passionate about IT, proactive, and customer-oriented, we'd love to hear from you!


Reference: 2888792619

https://jobs.careeraddict.com/post/99144241

This Job Vacancy has Expired!

Vertex I.T. Solutions Ltd

2nd Line Service Desk Engineer - Hybrid

Vertex I.T. Solutions Ltd

Posted on Jan 30, 2025 by Vertex I.T. Solutions Ltd

Bromley, Kent, United Kingdom
IT
Immediate Start
£36k - £38k Annual
Full-Time

Title: Permanent Technical Service Desk Engineer - Service Desk - Hybrid

Technical Service Desk Engineer

Join a successful and progressive Managed Service Provider (MSP) offering Cloud technology, hosted services, on-site/remote support, and IT consultancy. This is a great opportunity to develop your IT career in a dynamic, customer-focused environment in a Company that values it's team members.

Role Overview:

  • Provide 1st and 2nd Line Support, resolving IT issues remotely and on-site.
  • Troubleshoot and support systems including Azure, Office 365, Active Directory, and networking.
  • Configure and build laptops, desktops, and MACs.
  • Deliver excellent customer service and ensure SLA compliance.
  • Visit customer sites for proactive and reactive support as needed.
  • Collaborate with the IT team to maintain a positive and professional environment.

Key Skills & Experience:

  • Minimum of 3 years' in Cloud and Windows support environments.
  • Proficient with Office 365 tools (Teams, SharePoint, OneDrive, Outlook) and Active Directory.
  • Networking knowledge (Firewalls, Wi-Fi, Switches, DNS/DHCP, etc) and troubleshooting.
  • Experience with backups (eg, Veeam, Symantec) and antivirus solutions.
  • Strong customer service, communication, and problem-solving skills.

Desirable:

  • An understanding of basic MAC OS and experience in setup and support issues
  • Our client offers excellent personal bonus schemes, private health, hybrid working, career progression and will financially support certifications (relevant to the business) in addition to a team working environment.

If you're passionate about IT, proactive, and customer-oriented, we'd love to hear from you!

Reference: 2888792619

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