Service Designer
We are hiring a Senior Service Designer on behalf of a global consultancy, working on government digital services. The role is part of a multi-disciplinary team, collaborating with Designers, Front End Developers, Researchers, and Software Engineers to deliver user-centred services aligned with the Government Digital Service Standard.
Responsibilities
- Design end-to-end user journeys across digital and offline channels.
- Engage with policy experts, product owners, and wider teams to develop service solutions.
- Create and iterate prototypes to support user research and improve service design.
- Work closely with researchers, analysts, and developers to implement user-centred designs.
- Contribute to the Product Design Community, supporting best practices and knowledge sharing.
Essential Skills
- 3+ years of experience as a Service Designer or Systems Thinker.
- Strong expertise in user research, service mapping, prototyping, and design solutions.
- Experience designing for both digital and non-digital interactions.
- Ability to create hands-on interaction design solutions.
- Knowledge of design patterns, accessibility, and user-led content.
- Experience working in agile, multi-disciplinary teams.
Desirable Skills
- Understanding of Front End code (HTML, CSS, JavaScript) for prototype updates.
- Experience writing for user interfaces and collaborating with software engineers.
- Exposure to technical teams and complex project environments.
- Experience managing and reviewing the work of other designers.
This is an opportunity to work with a leading consultancy on impactful government projects.
Due to the nature of the project, the successful candidate will be required to undergo a basic security vetting checks.
Reference: 2888774986
Service Designer

Posted on Jan 30, 2025 by Synergize Consulting Ltd
We are hiring a Senior Service Designer on behalf of a global consultancy, working on government digital services. The role is part of a multi-disciplinary team, collaborating with Designers, Front End Developers, Researchers, and Software Engineers to deliver user-centred services aligned with the Government Digital Service Standard.
Responsibilities
- Design end-to-end user journeys across digital and offline channels.
- Engage with policy experts, product owners, and wider teams to develop service solutions.
- Create and iterate prototypes to support user research and improve service design.
- Work closely with researchers, analysts, and developers to implement user-centred designs.
- Contribute to the Product Design Community, supporting best practices and knowledge sharing.
Essential Skills
- 3+ years of experience as a Service Designer or Systems Thinker.
- Strong expertise in user research, service mapping, prototyping, and design solutions.
- Experience designing for both digital and non-digital interactions.
- Ability to create hands-on interaction design solutions.
- Knowledge of design patterns, accessibility, and user-led content.
- Experience working in agile, multi-disciplinary teams.
Desirable Skills
- Understanding of Front End code (HTML, CSS, JavaScript) for prototype updates.
- Experience writing for user interfaces and collaborating with software engineers.
- Exposure to technical teams and complex project environments.
- Experience managing and reviewing the work of other designers.
This is an opportunity to work with a leading consultancy on impactful government projects.
Due to the nature of the project, the successful candidate will be required to undergo a basic security vetting checks.
Reference: 2888774986

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