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IT & Business Trainer/Training Development - Multi-Lingual French/Span

Posted on Oct 10, 2019 by REAL Technical Solutions Limited

London, United Kingdom
IT
Immediate Start
£450 - £450 Daily
Contract/Project

IT & Business Trainer/Training Development - Multi-Lingual French/Spanish (ideally but not essential)

£450 per day/3 months rolling contract/London, plus potential European travel

A leading London based global financial service company seek an experienced IT/Business Trainer with multi-lingual language skills, ideally including English, French and Spanish. You will be required to support an EMEA based programme of work where you will be required to develop end user training materials as well undertaking of the training delivery. This will be a spilt role, with responsibilities supporting the programme for end user materials as well undertaking a training delivery.

The role will be to help integrate two systems based around Salesforce and Microsoft Dynamics, to be used as one platform and showcase the benefits to the end user of both products and what the functionality offers - ideally any experience with either or both of Salesforce and Microsoft Dynamics is a big advantage, but not essential as you will be required to learn the system/s functionality and promote it - CRM system knowledge or similar would help. The candidate must be a self-starter, be able to hit the ground running, work fast and independently to advise and improve on what is already on offer.

Core responsibilities for the IT & Business Trainer/Training Development - Multi-Lingual French/Spanish:

    • You will be required to shape and create a set of training materials that address the programme outputs across the different end users and specific to their needs/country. You will adapt a blended approach that enables self-learn and classroom delivery etc. and can easily be transitioned into BAU. Also, materials to be switched between English and native language (French/Spanish and even German or Dutch).
    • You will be required to produce and advise on best training' approach that is effective and efficient given the programme cross country boundaries. Candidate to be a self-starter. Language skills are helpful but not essential as we will be looking to the Country to localise.
    • Salesforce product knowledge is beneficial but again not essential as they will be able to leverage the materials and knowledge from existing trainers - essentially, you will need to learn to use Salesforce as part of this role.
    • You must be a technical trainer. The bespoke product is using Microsoft Dynamics as the database platform, however is using Angular as the User Interface.
    • The successful person must be able to demonstrate experience of being able to interpret an in-house product and produce training outputs.

Training activities for the IT & Business Trainer/Training Development - Multi-Lingual French/Spanish (ideally but not essential):

    • In terms of activity the trainer will be expected to fill the following gaps as outputs - the list is not exhaustive or inclusive - hence a flexible and creative approach is required:
      • Dynamics database, linking Salesforce and other products together.
      • To join up the product knowledge- how to work both products together as not yet seamless;
      • User materials (blended approach/intuitive materials/demo material) that support the product thru to country end users, including integration knowledge;
      • work arounds > future fixes story.
      • country Legacy materials and transition;
      • materials for the broader users' groups outside of the service line ie research team marketing colleagues etc.
      • Train the trainer (country super users) or deliver training where appropriate, tailoring of materials for country if required.

Knowledge & Experience for the IT & Business Trainer/Training Development - Multi-Lingual French/Spanish (ideally but not essential):

  • Technical trainer ideally with knowledge of Salesforce and Microsoft Dynamics.

  • Experience working with project teams and senior internal stakeholders.

  • Must excel at classroom management, communicating to diverse audience and be experienced in adult learning techniques.

  • At least 5 years of relevant experience providing end-user training for large scale technology initiatives.

  • Proven experience with IT end-user training.

  • Microsoft Certified Trainer (MCT) (desirable).

  • Experience with large-scale, complex, Matrix organisational change efforts.

Skills & Personal Qualities for the IT & Business Trainer/Training Development - Multi-Lingual French/Spanish (ideally but not essential):

  • Guidance and Training.

  • Preferably multi-lingual with fluent French and Spanish, however Dutch and German also helpful.

  • Exceptional communication skills, both written and verbal.

  • Excellent presentation and interpersonal skills.

  • Excellent active listening skills.

  • Ability to clearly articulate messages to a variety of audiences.

  • Must be a team player and able to work collaboratively with others.

IT & Business Trainer/Training Development - Multi-Lingual French/Spanish (ideally but not essential)

£450 per day/3 months rolling contract/London, plus potential European travel

Reference: 770605397

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