Service Management Analyst for City of London based company

Claremont Consulting Ltd

Posted on Jan 23, 2025 by Claremont Consulting Ltd
City, London, United Kingdom
IT
1 Feb 2025
£45k - £70k Annual
Full-Time

Service Management with very strong ITIL experience

Candidates will ideally have security clearance as some of the projects are sensitive - if you don't have security clearance this will be sought ASAP (upon being hired)

This is a hybrid role and the successful candidate must be able to travel into the City of London two/three days a week

Please send your CV to me, Martin Warner, and I will get back to you ASAP

The role is as below and I welcome applications from candidates with a very strong ITIL/Service Management background

Working with IT and the business to manage incidents, identifying and managing timely service restoration.

  • Manage the communication activities of incidents, identifying and managing comms channels
  • Create exceptional customer experience
  • Working closely with Product Owners, Business and Project Managers to communicate new services and upgrades
  • Ensuring solutions align with Service resilience standards
  • Ensuring internal Information Technology communications are aligned with strategy
  • Continually update the IT Global Intranet
  • Engagement and adoption to determine audience engagement techniques
  • Ensuring tickets are efficiently managed
  • Identify root cause and tracking of preventative actions
  • Drafting and sending IT incident management and operational readiness communications
  • Attending stand ups and ensuring all follow up items are completed
  • Working closely with Service Owners, Business Product Owners, Business Relationship Managers and Technical Project Managers to smoothly transition new services and upgrades to operational status.
  • Ensuring new solutions align with Service resilience standards
  • Designing support models to map to the expected service levels
  • Service reviews with owners and producing necessary reporting attributed to the reviews
  • Identifying operational risks
  • Progressing administration tasks

Qualifications/Skills/Experience:

  • Suitable tertiary qualifications in Information Technology or equivalent experience
  • Experience working with global and virtual teams
  • Experience in Service Management, including Incident, Problem, Change Management and Service Levels.
  • Excellent communication and problem-solving skills
  • Identifying, analysing, engaging, and influencing a spectrum of stakeholders
  • Able to deliver outstanding service
  • Service Management tools experience (*please find out which ones)
  • ITIL Certifications

Reference: 2885945595

https://jobs.careeraddict.com/post/99020266

This Job Vacancy has Expired!

Claremont Consulting Ltd

Service Management Analyst for City of London based company

Claremont Consulting Ltd

Posted on Jan 23, 2025 by Claremont Consulting Ltd

City, London, United Kingdom
IT
1 Feb 2025
£45k - £70k Annual
Full-Time

Service Management with very strong ITIL experience

Candidates will ideally have security clearance as some of the projects are sensitive - if you don't have security clearance this will be sought ASAP (upon being hired)

This is a hybrid role and the successful candidate must be able to travel into the City of London two/three days a week

Please send your CV to me, Martin Warner, and I will get back to you ASAP

The role is as below and I welcome applications from candidates with a very strong ITIL/Service Management background

Working with IT and the business to manage incidents, identifying and managing timely service restoration.

  • Manage the communication activities of incidents, identifying and managing comms channels
  • Create exceptional customer experience
  • Working closely with Product Owners, Business and Project Managers to communicate new services and upgrades
  • Ensuring solutions align with Service resilience standards
  • Ensuring internal Information Technology communications are aligned with strategy
  • Continually update the IT Global Intranet
  • Engagement and adoption to determine audience engagement techniques
  • Ensuring tickets are efficiently managed
  • Identify root cause and tracking of preventative actions
  • Drafting and sending IT incident management and operational readiness communications
  • Attending stand ups and ensuring all follow up items are completed
  • Working closely with Service Owners, Business Product Owners, Business Relationship Managers and Technical Project Managers to smoothly transition new services and upgrades to operational status.
  • Ensuring new solutions align with Service resilience standards
  • Designing support models to map to the expected service levels
  • Service reviews with owners and producing necessary reporting attributed to the reviews
  • Identifying operational risks
  • Progressing administration tasks

Qualifications/Skills/Experience:

  • Suitable tertiary qualifications in Information Technology or equivalent experience
  • Experience working with global and virtual teams
  • Experience in Service Management, including Incident, Problem, Change Management and Service Levels.
  • Excellent communication and problem-solving skills
  • Identifying, analysing, engaging, and influencing a spectrum of stakeholders
  • Able to deliver outstanding service
  • Service Management tools experience (*please find out which ones)
  • ITIL Certifications

Reference: 2885945595

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