EUC SME (End User Computing SME)

Posted on Jan 23, 2025 by Infoplus Technologies UK Ltd
Crawley, Sussex, United Kingdom
IT
Immediate Start
Daily Salary
Contract/Project

Job title:

End User Computing SME

Will the role be 100% remote, hybrid or 100% office?

Office

If the role is hybrid/office based specify location:

Crawley, Bury Saint Edmunds, Newington & Surrounding customer (UKPN) remote site locations

Duration of assignment:

4 Months

Role description:

End User Computing knowledge with Intune, Mobile Device Management.

Key responsibilities:

  • Replacing SIM Card of multiple mobile devices. Including Android, iOS, Tough pad, Toughbook etc.
  • Communication with end users.
  • Provide hyper care support post replacing the SIM Card and eSIM.
  • Full time office work.
  • Travel to sites as required.

Device Handling & Configuration

  • Familiarity with smartphones, tablets, and IoT devices.
  • Ability to configure network settings post-SIM installation

Troubleshooting:

  • Ability to diagnose and resolve SIM-related issues (eg, network connectivity).
  • Familiarity with debugging tools for device and network issues.

Basic Networking Knowledge:

  • Understanding of cellular networks (2G/3G/4G/5G).
  • Familiarity with APNs, SIM activation processes, and provisioning.

Data Security:

  • Handling sensitive information (eg, user data on devices).
  • Ensuring secure data transfer during SIM replacement.

ServiceNow or Ticketing Tools:

  • Logging, tracking, and resolving incidents related to SIM replacement.

Soft Skills

  1. Communication:
    • Explaining the replacement process to end users in a simple manner.
    • Responding to queries or concerns during the replacement process.
  2. Time Management:
    • Working efficiently to meet daily replacement targets.
  3. Customer Service:
    • Patience and empathy when interacting with users facing connectivity issues.
  4. Team Collaboration:
    • Coordinating with other engineers and project leads to ensure smooth execution.

Additional Skills

  1. Attention to Detail:
    • Ensuring correct SIM replacement without causing damage to devices.
  2. Documentation:
    • Recording replacements accurately for inventory and validation purposes.
  3. Adaptability:
    • Managing unexpected issues, such as device incompatibility or damaged SIM slots.
  4. Hypercare Support Knowledge:
    • Providing immediate support for escalations during the hypercare phase.

Good to Have's:

  • Knowledge on Tough Pad, Tough Book, Android, iOS.
  • Good communication & interpersonal abilities.
  • Knowledge of handling business and field users.
  • Good to have - knowledge of MDM/Intune.

Person specification:ie, negotiating, client facing, communication, assertive, team leading/team member skills, supportive.

  • Ready to work from office only in designated UKPN's offices.
  • Ready to travel to various UKPN sites and offices.
  • Valid UK driving License & should have a car for travelling to different sites.
  • 5 Days office is mandatory.

Reference: 2885785640

https://jobs.careeraddict.com/post/99016989

This Job Vacancy has Expired!

EUC SME (End User Computing SME)

Posted on Jan 23, 2025 by Infoplus Technologies UK Ltd

Crawley, Sussex, United Kingdom
IT
Immediate Start
Daily Salary
Contract/Project

Job title:

End User Computing SME

Will the role be 100% remote, hybrid or 100% office?

Office

If the role is hybrid/office based specify location:

Crawley, Bury Saint Edmunds, Newington & Surrounding customer (UKPN) remote site locations

Duration of assignment:

4 Months

Role description:

End User Computing knowledge with Intune, Mobile Device Management.

Key responsibilities:

  • Replacing SIM Card of multiple mobile devices. Including Android, iOS, Tough pad, Toughbook etc.
  • Communication with end users.
  • Provide hyper care support post replacing the SIM Card and eSIM.
  • Full time office work.
  • Travel to sites as required.

Device Handling & Configuration

  • Familiarity with smartphones, tablets, and IoT devices.
  • Ability to configure network settings post-SIM installation

Troubleshooting:

  • Ability to diagnose and resolve SIM-related issues (eg, network connectivity).
  • Familiarity with debugging tools for device and network issues.

Basic Networking Knowledge:

  • Understanding of cellular networks (2G/3G/4G/5G).
  • Familiarity with APNs, SIM activation processes, and provisioning.

Data Security:

  • Handling sensitive information (eg, user data on devices).
  • Ensuring secure data transfer during SIM replacement.

ServiceNow or Ticketing Tools:

  • Logging, tracking, and resolving incidents related to SIM replacement.

Soft Skills

  1. Communication:
    • Explaining the replacement process to end users in a simple manner.
    • Responding to queries or concerns during the replacement process.
  2. Time Management:
    • Working efficiently to meet daily replacement targets.
  3. Customer Service:
    • Patience and empathy when interacting with users facing connectivity issues.
  4. Team Collaboration:
    • Coordinating with other engineers and project leads to ensure smooth execution.

Additional Skills

  1. Attention to Detail:
    • Ensuring correct SIM replacement without causing damage to devices.
  2. Documentation:
    • Recording replacements accurately for inventory and validation purposes.
  3. Adaptability:
    • Managing unexpected issues, such as device incompatibility or damaged SIM slots.
  4. Hypercare Support Knowledge:
    • Providing immediate support for escalations during the hypercare phase.

Good to Have's:

  • Knowledge on Tough Pad, Tough Book, Android, iOS.
  • Good communication & interpersonal abilities.
  • Knowledge of handling business and field users.
  • Good to have - knowledge of MDM/Intune.

Person specification:ie, negotiating, client facing, communication, assertive, team leading/team member skills, supportive.

  • Ready to work from office only in designated UKPN's offices.
  • Ready to travel to various UKPN sites and offices.
  • Valid UK driving License & should have a car for travelling to different sites.
  • 5 Days office is mandatory.

Reference: 2885785640

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