We are looking for Oracle Programme Manager to work with one of our leading client.

Note: Need to have strong public sector/Local govt/Education councils experience

Responsible & Accountable for Stakeholder management, gross profit margins, successful contract execution, escalation & dispute management & value creation.

Stakeholder management

• Customer(s): Executive Sponsors, Programme Director, Business Head's
• Partner(s): Oracle CSM, Oracle PSM & Directors of other partners

Internal teams:

• Lead & review fulfillment of resource needs for the projects.
• Final authority to onboard/offboard resources, any resource movement across shores.
• Frequent review of team's performance & quality checks.
• Co-ordination with pre-sales & account managers to mine new opportunities with existing customers.

Successful Contract Execution -

• Detailed understanding of every clause in the contract.
• Review Bill of Materials, SOW & ITT responses as part of handover along with PM's & SA's.
• Review other key elements and ensure the team operates within these scope elements. (See project managers section on other key elements)
• Review of various logs periodically & ensure all parties are appraised on risk register & timelines audit log reports.
• Ensure the project team follows the required quality & sanity checks.
• Maintain program level risk register & come up with mitigation plans.
• Coverage of CRs for every slippage due to customer/scope changes.

NOTE: Timely signoffs are a must and need to take hard calls along with vertical leader if signoffs are not provided in time.

• Work with customer & account manager on executing additional scope elements mentioned in contract.
• Co-ordinate with account manager on addressing CSR commitments as part of contracts.

Escalation & Dispute Management -

• Handle program level escalations.
• Appraise vertical leader & account manager on all critical escalations.
• Co-ordinate with vertical leader, account manager, customer & legal team for dispute management which involves commercial discussion/negotiations.

Value Creation -

• Going beyond SOW without compromising GP%.
• Review of VBA Reports/KPIs and guide team on fine tuning messaging.