1st Line Support
Posted on Jan 21, 2025 by CV-Library
Brighton, East Sussex, United Kingdom
IT
Immediate Start
£25k - £29k Annual
Full-Time
Are you passionate about technology and eager to take your first step into the IT world?
An innovative and forward-thinking company, based in the vibrant city of Brighton, is seeking an 1st Line Support to join their friendly and dynamic team. With nearly 30 years of experience, they've excelled their technology to deliver a seamless customer experience. This is an exciting opportunity for someone with a strong interest in IT who is ready to bring their technical knowledge, problem-solving skills, and customer-focused approach to a collaborative and fast-paced environment. Previous IT experience, qualifications, or internships -we're looking for someone motivated to learn and grow within the role. This company is committed to fostering an inclusive and diverse workplace where everyone is valued. Applicants from all backgrounds and identities are encouraged to apply.
Offering hybrid working once training has been completed - 2 days in the office.
Responsibilities
Respond to 1st line support requests through multiple channels.
Install and configure computer systems and software for new team members.
Manage user accounts, including account creation and deletion.
Maintain office devices and software.
Contribute to team projects and suggest improvements to processes and systems.
Follow agreed procedures to identify, register and categorise incidents.
Perform simple security administration tasks.
Maintain relevant records and documentation, contributing to overall data integrity.
Escalate complex issues to appropriate team members or departments.
Work closely with external suppliers to resolve 3rd party system issues.
Ensure thorough documentation and follow-up for issue resolution.
Variety of work activities in multiple environments.Requirements
Provide a professional and empathetic service to internal customers.
Approachable and open to questions.
Curious, resourceful and solution oriented.
Work effectively with colleagues to resolve issues and improve operations.
Familiarity with office devices and software.
Committed to acquiring knowledge to develop new skills.
Simplify technical issues for non-technical users.
Ability to support bespoke software and learn new systems quickly.
Seek guidance from others in the technology team in unexpected scenarios.
Advocate for customer needs within technology team to achieve desired outcomes.
Ability to stay calm and productive in a fast-paced work environment.
Proficiency in spoken and written English.
Benefits
25 days annual leave plus bank holidays
Extra day off on your birthday
Travel loan scheme
Bike to work scheme
Company social events multiple times a year
Access to Pluxee - an exclusive employee benefits platform with discounts in all sectors from retail to holidays
Hybrid working
Job Title: IT Helpdesk
Salary: £25,000 - £29,000 per annum
Location: Brighton (Hybrid) 2 days in the office once training completed
Full time: Monday - Friday
For more information, please contact Jamie Watson at Clearline Recruitment
An innovative and forward-thinking company, based in the vibrant city of Brighton, is seeking an 1st Line Support to join their friendly and dynamic team. With nearly 30 years of experience, they've excelled their technology to deliver a seamless customer experience. This is an exciting opportunity for someone with a strong interest in IT who is ready to bring their technical knowledge, problem-solving skills, and customer-focused approach to a collaborative and fast-paced environment. Previous IT experience, qualifications, or internships -we're looking for someone motivated to learn and grow within the role. This company is committed to fostering an inclusive and diverse workplace where everyone is valued. Applicants from all backgrounds and identities are encouraged to apply.
Offering hybrid working once training has been completed - 2 days in the office.
Responsibilities
Respond to 1st line support requests through multiple channels.
Install and configure computer systems and software for new team members.
Manage user accounts, including account creation and deletion.
Maintain office devices and software.
Contribute to team projects and suggest improvements to processes and systems.
Follow agreed procedures to identify, register and categorise incidents.
Perform simple security administration tasks.
Maintain relevant records and documentation, contributing to overall data integrity.
Escalate complex issues to appropriate team members or departments.
Work closely with external suppliers to resolve 3rd party system issues.
Ensure thorough documentation and follow-up for issue resolution.
Variety of work activities in multiple environments.Requirements
Provide a professional and empathetic service to internal customers.
Approachable and open to questions.
Curious, resourceful and solution oriented.
Work effectively with colleagues to resolve issues and improve operations.
Familiarity with office devices and software.
Committed to acquiring knowledge to develop new skills.
Simplify technical issues for non-technical users.
Ability to support bespoke software and learn new systems quickly.
Seek guidance from others in the technology team in unexpected scenarios.
Advocate for customer needs within technology team to achieve desired outcomes.
Ability to stay calm and productive in a fast-paced work environment.
Proficiency in spoken and written English.
Benefits
25 days annual leave plus bank holidays
Extra day off on your birthday
Travel loan scheme
Bike to work scheme
Company social events multiple times a year
Access to Pluxee - an exclusive employee benefits platform with discounts in all sectors from retail to holidays
Hybrid working
Job Title: IT Helpdesk
Salary: £25,000 - £29,000 per annum
Location: Brighton (Hybrid) 2 days in the office once training completed
Full time: Monday - Friday
For more information, please contact Jamie Watson at Clearline Recruitment
Reference: 222940763
https://jobs.careeraddict.com/post/98975066
1st Line Support
Posted on Jan 21, 2025 by CV-Library
Brighton, East Sussex, United Kingdom
IT
Immediate Start
£25k - £29k Annual
Full-Time
Are you passionate about technology and eager to take your first step into the IT world?
An innovative and forward-thinking company, based in the vibrant city of Brighton, is seeking an 1st Line Support to join their friendly and dynamic team. With nearly 30 years of experience, they've excelled their technology to deliver a seamless customer experience. This is an exciting opportunity for someone with a strong interest in IT who is ready to bring their technical knowledge, problem-solving skills, and customer-focused approach to a collaborative and fast-paced environment. Previous IT experience, qualifications, or internships -we're looking for someone motivated to learn and grow within the role. This company is committed to fostering an inclusive and diverse workplace where everyone is valued. Applicants from all backgrounds and identities are encouraged to apply.
Offering hybrid working once training has been completed - 2 days in the office.
Responsibilities
Respond to 1st line support requests through multiple channels.
Install and configure computer systems and software for new team members.
Manage user accounts, including account creation and deletion.
Maintain office devices and software.
Contribute to team projects and suggest improvements to processes and systems.
Follow agreed procedures to identify, register and categorise incidents.
Perform simple security administration tasks.
Maintain relevant records and documentation, contributing to overall data integrity.
Escalate complex issues to appropriate team members or departments.
Work closely with external suppliers to resolve 3rd party system issues.
Ensure thorough documentation and follow-up for issue resolution.
Variety of work activities in multiple environments.Requirements
Provide a professional and empathetic service to internal customers.
Approachable and open to questions.
Curious, resourceful and solution oriented.
Work effectively with colleagues to resolve issues and improve operations.
Familiarity with office devices and software.
Committed to acquiring knowledge to develop new skills.
Simplify technical issues for non-technical users.
Ability to support bespoke software and learn new systems quickly.
Seek guidance from others in the technology team in unexpected scenarios.
Advocate for customer needs within technology team to achieve desired outcomes.
Ability to stay calm and productive in a fast-paced work environment.
Proficiency in spoken and written English.
Benefits
25 days annual leave plus bank holidays
Extra day off on your birthday
Travel loan scheme
Bike to work scheme
Company social events multiple times a year
Access to Pluxee - an exclusive employee benefits platform with discounts in all sectors from retail to holidays
Hybrid working
Job Title: IT Helpdesk
Salary: £25,000 - £29,000 per annum
Location: Brighton (Hybrid) 2 days in the office once training completed
Full time: Monday - Friday
For more information, please contact Jamie Watson at Clearline Recruitment
An innovative and forward-thinking company, based in the vibrant city of Brighton, is seeking an 1st Line Support to join their friendly and dynamic team. With nearly 30 years of experience, they've excelled their technology to deliver a seamless customer experience. This is an exciting opportunity for someone with a strong interest in IT who is ready to bring their technical knowledge, problem-solving skills, and customer-focused approach to a collaborative and fast-paced environment. Previous IT experience, qualifications, or internships -we're looking for someone motivated to learn and grow within the role. This company is committed to fostering an inclusive and diverse workplace where everyone is valued. Applicants from all backgrounds and identities are encouraged to apply.
Offering hybrid working once training has been completed - 2 days in the office.
Responsibilities
Respond to 1st line support requests through multiple channels.
Install and configure computer systems and software for new team members.
Manage user accounts, including account creation and deletion.
Maintain office devices and software.
Contribute to team projects and suggest improvements to processes and systems.
Follow agreed procedures to identify, register and categorise incidents.
Perform simple security administration tasks.
Maintain relevant records and documentation, contributing to overall data integrity.
Escalate complex issues to appropriate team members or departments.
Work closely with external suppliers to resolve 3rd party system issues.
Ensure thorough documentation and follow-up for issue resolution.
Variety of work activities in multiple environments.Requirements
Provide a professional and empathetic service to internal customers.
Approachable and open to questions.
Curious, resourceful and solution oriented.
Work effectively with colleagues to resolve issues and improve operations.
Familiarity with office devices and software.
Committed to acquiring knowledge to develop new skills.
Simplify technical issues for non-technical users.
Ability to support bespoke software and learn new systems quickly.
Seek guidance from others in the technology team in unexpected scenarios.
Advocate for customer needs within technology team to achieve desired outcomes.
Ability to stay calm and productive in a fast-paced work environment.
Proficiency in spoken and written English.
Benefits
25 days annual leave plus bank holidays
Extra day off on your birthday
Travel loan scheme
Bike to work scheme
Company social events multiple times a year
Access to Pluxee - an exclusive employee benefits platform with discounts in all sectors from retail to holidays
Hybrid working
Job Title: IT Helpdesk
Salary: £25,000 - £29,000 per annum
Location: Brighton (Hybrid) 2 days in the office once training completed
Full time: Monday - Friday
For more information, please contact Jamie Watson at Clearline Recruitment
Reference: 222940763
Alert me to jobs like this:
Amplify your job search:
Expert career advice
Increase interview chances with our downloads and specialist services.
Visit Blog