Head of Customer Success

Stanton House

Posted on Jan 21, 2025 by Stanton House
London, United Kingdom
IT
Immediate Start
£130k - £150k Annual
Full-Time

  • Reporting to: Chief Customer Success Officer
  • Location: London/Hybrid
  • Salary: £130,000 - 150,000 + bonus + benefits + potential of Long Term Incentive
  • Private Equity backed | SaaS, Tech | £10b revenue business

Stanton House Private Equity is engaged exclusively to hire 3 divisional Head of Customer Success leaders for a large-cap PE backed B2B SaaS business. You will lead a team of Customer Success Managers and Customer Success Associates serving global clients.

Key Responsibilities:

  • Lead a skilled Customer Success Management team to drive strong customer relationships and achieve business goals and technical landscapes
  • Foster adoption of products and services at scale, delivering measurable outcomes.
  • Optimise the customer life cycle by standardising interventions, segmenting the customer base, and implementing strategic initiatives.
  • Set regional priorities and contribute to global customer success strategies.
  • Collaborate with customer-facing teams to boost growth, retention, and account expansion.
  • Develop team potential, nurture talent, and enhance capabilities as needed.
  • Infuse customer success-focused thinking across the organisation, acting as a centre of excellence and advocate for customer-centric practices.
  • Partner with regional sales leaders to drive post-commitment growth and consumption.

Skills required:

  • Over 10 years of dynamic, customer-facing experience in B2B or B2C software companies, driving transformative customer programs that deliver impact
  • Proven success in scaling SME and mid-size customer adoption, identifying winning patterns and best practices, and crafting replicable strategies for growth-bonus points for leveraging digital solutions
  • Expertise in building and leading high-performing, customer-focused teams, with a track record of exceptional coaching, performance management, and fostering employee engagement
  • A passionate advocate for customers, skilled at navigating cross-functional organisations to deliver customer-centric outcomes
  • Exceptional analytical and reasoning skills, capable of transforming complex ideas into clear, actionable strategies that inspire confidence and alignment
  • Clear, compelling communicator with a knack for simplifying the complex, whether in writing or speech, and engaging stakeholders at every level of an organisation.

What does the company offer you:

  • Flexibility and hybrid working
  • Career progression and professional development
  • Competitive pension scheme

Reference: 2884818463

https://jobs.careeraddict.com/post/98971958

This Job Vacancy has Expired!

Stanton House

Head of Customer Success

Stanton House

Posted on Jan 21, 2025 by Stanton House

London, United Kingdom
IT
Immediate Start
£130k - £150k Annual
Full-Time

  • Reporting to: Chief Customer Success Officer
  • Location: London/Hybrid
  • Salary: £130,000 - 150,000 + bonus + benefits + potential of Long Term Incentive
  • Private Equity backed | SaaS, Tech | £10b revenue business

Stanton House Private Equity is engaged exclusively to hire 3 divisional Head of Customer Success leaders for a large-cap PE backed B2B SaaS business. You will lead a team of Customer Success Managers and Customer Success Associates serving global clients.

Key Responsibilities:

  • Lead a skilled Customer Success Management team to drive strong customer relationships and achieve business goals and technical landscapes
  • Foster adoption of products and services at scale, delivering measurable outcomes.
  • Optimise the customer life cycle by standardising interventions, segmenting the customer base, and implementing strategic initiatives.
  • Set regional priorities and contribute to global customer success strategies.
  • Collaborate with customer-facing teams to boost growth, retention, and account expansion.
  • Develop team potential, nurture talent, and enhance capabilities as needed.
  • Infuse customer success-focused thinking across the organisation, acting as a centre of excellence and advocate for customer-centric practices.
  • Partner with regional sales leaders to drive post-commitment growth and consumption.

Skills required:

  • Over 10 years of dynamic, customer-facing experience in B2B or B2C software companies, driving transformative customer programs that deliver impact
  • Proven success in scaling SME and mid-size customer adoption, identifying winning patterns and best practices, and crafting replicable strategies for growth-bonus points for leveraging digital solutions
  • Expertise in building and leading high-performing, customer-focused teams, with a track record of exceptional coaching, performance management, and fostering employee engagement
  • A passionate advocate for customers, skilled at navigating cross-functional organisations to deliver customer-centric outcomes
  • Exceptional analytical and reasoning skills, capable of transforming complex ideas into clear, actionable strategies that inspire confidence and alignment
  • Clear, compelling communicator with a knack for simplifying the complex, whether in writing or speech, and engaging stakeholders at every level of an organisation.

What does the company offer you:

  • Flexibility and hybrid working
  • Career progression and professional development
  • Competitive pension scheme

Reference: 2884818463

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