Executive Support

Lorien

Posted on Jan 20, 2025 by Lorien
Milton Keynes, Buckinghamshire, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

IT Executive Support

Role Summary:

The role is within the Executive Support team which is part of the End User Technologies Support division within The company. Executive Support provides a 'front-to-back' support service to a customer base of the Top 200 most senior & influential directors and executives, including the CEO, Chairman and Executive Committee, resolving all the Executives IT needs, in a fast and efficient manner, whilst always maintaining calm and in control.

Key Responsibilities:

  • Comprehensive support of all executive related IT issues and problems.
  • Escalate problems where necessary to third parties both internal and external.
  • Respond to phone, Email and face-to-face incidents reported to the team.
  • Capture all workload activity via the ServiceNow toolsets.
  • Plan and implement approved desk move and changes.
  • Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.
  • Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a fast paced.
  • environment
  • Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.
  • Working with different teams to facilitate project work streams in the executive environment.
  • Compiling technical road maps for future innovation & business integration
  • Researching & trialling new technologies, products & services, arranging and documenting technology trails for executives.
  • Support Executive events and Hybrid meetings.
  • Channelling customer feedback to wider service & operations teams utilising unique insight gained as a trusted technical advisor.

Knowledge/Experience required:

  • Experience supporting in Executive environment.
  • Windows 10 & Office 365 including MS Teams.
  • MacOS.
  • Outlook/Office 365 support.
  • Lenovo & HP Hardware support.
  • Apple Products (MacBook, iPads, iPhones).
  • Intune MDM.
  • SafeNet, F5 & Cisco RAS
  • Endpoint Encryption.
  • Cisco, Teams & Zoom Video Conferencing/Webinar/Audio Visual support.
  • Home working support.
  • ITIL understanding and experience of practice.
  • Hybrid meeting & Live event support.

Please apply to the advert for more information.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.


Reference: 2884199164

https://jobs.careeraddict.com/post/98960234

This Job Vacancy has Expired!

Lorien

Executive Support

Lorien

Posted on Jan 20, 2025 by Lorien

Milton Keynes, Buckinghamshire, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

IT Executive Support

Role Summary:

The role is within the Executive Support team which is part of the End User Technologies Support division within The company. Executive Support provides a 'front-to-back' support service to a customer base of the Top 200 most senior & influential directors and executives, including the CEO, Chairman and Executive Committee, resolving all the Executives IT needs, in a fast and efficient manner, whilst always maintaining calm and in control.

Key Responsibilities:

  • Comprehensive support of all executive related IT issues and problems.
  • Escalate problems where necessary to third parties both internal and external.
  • Respond to phone, Email and face-to-face incidents reported to the team.
  • Capture all workload activity via the ServiceNow toolsets.
  • Plan and implement approved desk move and changes.
  • Maintain adherence to IT security practices, directives and recommendation as defined by the business and industry standards.
  • Answering executive helpline between 8:00 to 18:30 (dependant on shift) and be available to take part in an out of hours shift rota for evenings and weekends, prioritising workload & using initiatives in a fast paced.
  • environment
  • Cross team liaison both internally & externally with vendors/suppliers nationally and internationally to ensure exec incidents & requests are handled with priority and that the customer is constantly updated as to progress.
  • Working with different teams to facilitate project work streams in the executive environment.
  • Compiling technical road maps for future innovation & business integration
  • Researching & trialling new technologies, products & services, arranging and documenting technology trails for executives.
  • Support Executive events and Hybrid meetings.
  • Channelling customer feedback to wider service & operations teams utilising unique insight gained as a trusted technical advisor.

Knowledge/Experience required:

  • Experience supporting in Executive environment.
  • Windows 10 & Office 365 including MS Teams.
  • MacOS.
  • Outlook/Office 365 support.
  • Lenovo & HP Hardware support.
  • Apple Products (MacBook, iPads, iPhones).
  • Intune MDM.
  • SafeNet, F5 & Cisco RAS
  • Endpoint Encryption.
  • Cisco, Teams & Zoom Video Conferencing/Webinar/Audio Visual support.
  • Home working support.
  • ITIL understanding and experience of practice.
  • Hybrid meeting & Live event support.

Please apply to the advert for more information.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Reference: 2884199164

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