HR Shared Services Team Lead

Initialize IT

Posted on Jan 17, 2025 by Initialize IT
Glasgow, Lanarkshire, United Kingdom
Recruitment
Immediate Start
£33k - £36k Annual
Full-Time

HR Shared Services Team Lead - Glasgow (Hybrid, 3 days a week in office) - FTC

Role

You will be a HR Shared Services Team Lead on a fixed term basis, to guide and manage members and support the continuous development of the HR Shared Services Centre.

  • Assisting the HRSS Manager to continuously develop the HRSS Centre adhering to compliance
  • Overseeing the customer focussed administrative and operational functions that meets SLA's and KPI's
  • Championing the work of the team to ensure efficiency and quality in the delivery of the HRSSC
  • Overseeing requests that are logged and checking work of the team to ensure it is to the expected standard
  • Providing training to the team on systems, policies and procedures as required
  • Effectively dealing with any queries escalated to your attention, and ensuring any issues are dealt with in a professional manner
  • Assisting all customers in a positive, friendly and professional manner, to ensure all enquiries are dealt with in an efficient and effective manner
  • Supporting all staff designated to your responsibility, to achieve the targets and performance standards expected of the team
  • Motivating your team through regular 1:1's and identifying training needs by setting clearly defined objectives
  • Regularly seeking feedback from stakeholders on the performance and productivity of the HRSSC to ensure that standards are being met and issues dealt with
  • Undertaking other duties, training, or hours of work as may be reasonably required, and which are consistent with the levels of responsibility of this role

Skills/experience

  • Must be used to working in a fast-paced environment
  • High-volume, heavy HR admin
  • Excellent working environment and teams, potential future prospects
  • Experience of managing a team and able to demonstrate achievement of performance and efficiencies through coaching and people development - desirable not essential
  • Experience of working in a customer focused environment, ideally working to SLA's
  • Good level understanding of HR matters, process and procedure together with knowledge of statutory requirements
  • Can do, proactive and positive attitude with the ability to motivate self
  • Excellent attention to detail and able to analyse data and people information
  • Excellent interpersonal skills and ability to build effective, collaborative relationships with the HRSS team and wider colleagues across the business
  • Good organisation and prioritisation skills with the flexibility to adapt to changing priorities
  • Comply with Data Protection and General Data Protections Regulations (GDPR) and ensure the security of employee information in accordance with legislation and best practice
  • Good IT skills, including proficiency in HR systems and Microsoft Office

Desirable

  • Management/Team Leadership experience
  • Experience of processing Subject Access Requests
  • Experience of working in an HR Shared Services environment
  • CIPD qualification

Reference: 2882689292

https://jobs.careeraddict.com/post/98916284

This Job Vacancy has Expired!

Initialize IT

HR Shared Services Team Lead

Initialize IT

Posted on Jan 17, 2025 by Initialize IT

Glasgow, Lanarkshire, United Kingdom
Recruitment
Immediate Start
£33k - £36k Annual
Full-Time

HR Shared Services Team Lead - Glasgow (Hybrid, 3 days a week in office) - FTC

Role

You will be a HR Shared Services Team Lead on a fixed term basis, to guide and manage members and support the continuous development of the HR Shared Services Centre.

  • Assisting the HRSS Manager to continuously develop the HRSS Centre adhering to compliance
  • Overseeing the customer focussed administrative and operational functions that meets SLA's and KPI's
  • Championing the work of the team to ensure efficiency and quality in the delivery of the HRSSC
  • Overseeing requests that are logged and checking work of the team to ensure it is to the expected standard
  • Providing training to the team on systems, policies and procedures as required
  • Effectively dealing with any queries escalated to your attention, and ensuring any issues are dealt with in a professional manner
  • Assisting all customers in a positive, friendly and professional manner, to ensure all enquiries are dealt with in an efficient and effective manner
  • Supporting all staff designated to your responsibility, to achieve the targets and performance standards expected of the team
  • Motivating your team through regular 1:1's and identifying training needs by setting clearly defined objectives
  • Regularly seeking feedback from stakeholders on the performance and productivity of the HRSSC to ensure that standards are being met and issues dealt with
  • Undertaking other duties, training, or hours of work as may be reasonably required, and which are consistent with the levels of responsibility of this role

Skills/experience

  • Must be used to working in a fast-paced environment
  • High-volume, heavy HR admin
  • Excellent working environment and teams, potential future prospects
  • Experience of managing a team and able to demonstrate achievement of performance and efficiencies through coaching and people development - desirable not essential
  • Experience of working in a customer focused environment, ideally working to SLA's
  • Good level understanding of HR matters, process and procedure together with knowledge of statutory requirements
  • Can do, proactive and positive attitude with the ability to motivate self
  • Excellent attention to detail and able to analyse data and people information
  • Excellent interpersonal skills and ability to build effective, collaborative relationships with the HRSS team and wider colleagues across the business
  • Good organisation and prioritisation skills with the flexibility to adapt to changing priorities
  • Comply with Data Protection and General Data Protections Regulations (GDPR) and ensure the security of employee information in accordance with legislation and best practice
  • Good IT skills, including proficiency in HR systems and Microsoft Office

Desirable

  • Management/Team Leadership experience
  • Experience of processing Subject Access Requests
  • Experience of working in an HR Shared Services environment
  • CIPD qualification

Reference: 2882689292

CareerAddict

Alert me to jobs like this:

Amplify your job search:

CV/résumé help

Increase interview chances with our downloads and specialist services.

CV Help

Expert career advice

Increase interview chances with our downloads and specialist services.

Visit Blog

Job compatibility

Increase interview chances with our downloads and specialist services.

Start Test