Service Desk Engineer (Windows 11 Support)

Lorien

Posted on Jan 17, 2025 by Lorien
Edinburgh, Midlothian, United Kingdom
IT
Immediate Start
£20 - £24 Hourly
Contract/Project

Service Desk Engineer (Windows 11 Support) x 6
3 months
Umbrella
Onsite (Edinburgh)
Monday to Friday (Working hours are 1400 - 2200 with a 30-minute break)

Our client is looking to recruit a Service Desk Engineer Windows 11 Support on a 3-month contract. This is a contract role that is Inside IR35. As a Service Desk Engineer (Windows 11 Support) the successful candidates will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment.

Role Overview:

  • Key Responsibilities:
    • Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
    • Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.
    • Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.
    • Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
    • Collaborate with other teams to implement and improve support processes and knowledge base resources.
    • Stay current with Windows 11 updates, best practices, and new features to deliver effective support.
  • Required Skills and Experience:
    • Proven experience in supporting Windows 11 in a service desk environment.
    • Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
    • Excellent customer communication and interpersonal skills.
    • Strong problem-solving ability, with a methodical and patient approach to technical challenges.
    • Familiarity with ITIL processes and service desk tools.
    • Ability to work independently and as part of a team to deliver high-quality support.
  • Preferred Qualifications:
    • Relevant IT certifications (eg, Microsoft Certified: Windows Client, CompTIA A+).
    • Experience with remote desktop tools and Scripting (eg, PowerShell) to automate tasks.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.


Reference: 2882686287

https://jobs.careeraddict.com/post/98916270

This Job Vacancy has Expired!

Lorien

Service Desk Engineer (Windows 11 Support)

Lorien

Posted on Jan 17, 2025 by Lorien

Edinburgh, Midlothian, United Kingdom
IT
Immediate Start
£20 - £24 Hourly
Contract/Project

Service Desk Engineer (Windows 11 Support) x 6
3 months
Umbrella
Onsite (Edinburgh)
Monday to Friday (Working hours are 1400 - 2200 with a 30-minute break)

Our client is looking to recruit a Service Desk Engineer Windows 11 Support on a 3-month contract. This is a contract role that is Inside IR35. As a Service Desk Engineer (Windows 11 Support) the successful candidates will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment.

Role Overview:

  • Key Responsibilities:
    • Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
    • Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.
    • Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.
    • Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
    • Collaborate with other teams to implement and improve support processes and knowledge base resources.
    • Stay current with Windows 11 updates, best practices, and new features to deliver effective support.
  • Required Skills and Experience:
    • Proven experience in supporting Windows 11 in a service desk environment.
    • Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
    • Excellent customer communication and interpersonal skills.
    • Strong problem-solving ability, with a methodical and patient approach to technical challenges.
    • Familiarity with ITIL processes and service desk tools.
    • Ability to work independently and as part of a team to deliver high-quality support.
  • Preferred Qualifications:
    • Relevant IT certifications (eg, Microsoft Certified: Windows Client, CompTIA A+).
    • Experience with remote desktop tools and Scripting (eg, PowerShell) to automate tasks.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Reference: 2882686287

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