Tech Bar Support Engineer

Hays Talent Solutions

Posted on Jan 16, 2025 by Hays Talent Solutions
Redditch, Worcestershire, United Kingdom
IT
Immediate Start
£16.2 - £18.1 Hourly
Contract/Project

Tech Bar Support Engineer
Location: Redditch

£18.13 Per hour (UMBRELLA)
£16.18 per hour PAYE premium

4 Months +

A leading provider of IT services and solutions is currently looking for a Desktop Support Engineer to join their expanding team at their prestigious offices in Redditch.

Requirements

* Tech bar - Hours 07.45 - 17.00: Will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours

* Assistance with IT related queries & general basic enquiries

* Assist users by logging into and logging tickets within service Now

* Complete administration within ServiceNow (log/update and close tickets)

* To look up and check the progress of IT support calls if requested.

* Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue). Check warranty and report to a supplier or replace if out of warranty from stock.

* Device rebuilds and ensure compliance before re-issue (configured with latest Windows updates)

* Install & troubleshoot software.

* Office 365 suite knowledge for troubleshooting.

* Basic Use of Active Directory - EG: PW resets, Bit locker recovery

* Basic use of SCCM

* Basic use of Nexthink

* Mail administration (creating accounts, PW resets, applying O365 Licences, leavers and Joiners, shared mailboxes, Multi-factor authentication)

* Troubleshoot/fix MFA issues

* Educating users in; logins, mail, MS Teams, outlook, Cisco VPN, Citrix.

* Spare stock management

* Loan stock management

* Liaise with other internal teams and NHS Acute Trust staff for application support and password resets.

* Basic Mobile phone support

* Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/perform quick fixes. Use Nexthink to check for any issues before each visit and complete a report each time.

* Digital Dictation: create user accounts, add typist access and configure Olympus dictation devices

* Full on-site training will be given.

With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment.

If you're looking for the opportunity to build your career with an industry leader, then please forward your CV.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.


Reference: 2881848897

https://jobs.careeraddict.com/post/98883286

This Job Vacancy has Expired!

Hays Talent Solutions

Tech Bar Support Engineer

Hays Talent Solutions

Posted on Jan 16, 2025 by Hays Talent Solutions

Redditch, Worcestershire, United Kingdom
IT
Immediate Start
£16.2 - £18.1 Hourly
Contract/Project

Tech Bar Support Engineer
Location: Redditch

£18.13 Per hour (UMBRELLA)
£16.18 per hour PAYE premium

4 Months +

A leading provider of IT services and solutions is currently looking for a Desktop Support Engineer to join their expanding team at their prestigious offices in Redditch.

Requirements

* Tech bar - Hours 07.45 - 17.00: Will need to be flexible to work on a rota with another engineer to cover an early and late shift to cover the required hours

* Assistance with IT related queries & general basic enquiries

* Assist users by logging into and logging tickets within service Now

* Complete administration within ServiceNow (log/update and close tickets)

* To look up and check the progress of IT support calls if requested.

* Hardware diagnostics: carry out diagnostic tests to determine whether a fault is related to a hardware failure (or software/user profile issue). Check warranty and report to a supplier or replace if out of warranty from stock.

* Device rebuilds and ensure compliance before re-issue (configured with latest Windows updates)

* Install & troubleshoot software.

* Office 365 suite knowledge for troubleshooting.

* Basic Use of Active Directory - EG: PW resets, Bit locker recovery

* Basic use of SCCM

* Basic use of Nexthink

* Mail administration (creating accounts, PW resets, applying O365 Licences, leavers and Joiners, shared mailboxes, Multi-factor authentication)

* Troubleshoot/fix MFA issues

* Educating users in; logins, mail, MS Teams, outlook, Cisco VPN, Citrix.

* Spare stock management

* Loan stock management

* Liaise with other internal teams and NHS Acute Trust staff for application support and password resets.

* Basic Mobile phone support

* Perform visits to A&E Dept (3 times a week) & Cancer services (once a week) and check with key contacts if there are any IT issues/perform quick fixes. Use Nexthink to check for any issues before each visit and complete a report each time.

* Digital Dictation: create user accounts, add typist access and configure Olympus dictation devices

* Full on-site training will be given.

With highly developed interpersonal skills, you'll have the ability to engage with customers and ensure that you provide a consistently positive customer experience. In addition, you'll have the ability to work effectively as part of a team and will be an enthusiastic and supportive colleague in an often-pressurised environment.

If you're looking for the opportunity to build your career with an industry leader, then please forward your CV.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.

Reference: 2881848897

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