We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe.

Job Title: Collections Analyst
Location: Dublin - Hybrid
Duration: 6 months contract initially
Max. Budget: 35k per annum + paid holidays

Duties:

• The Credit & Collection Analyst is responsible for the resolution and management of outstanding invoices and delinquent accounts.
• You will interact with sales support, customer service, and accounts receivable in reconciling accounts.
• You serve as the critical issue contact point for customer payment disputes and makes recommendations for write-offs, account adjustments and reconciliation.
• You will also audit and analyse aging reports, tracking collection efforts and may initiate outside collection approach for unresolved delinquent accounts.
• In depth account reconciliation and collection of receivables, generated to their assigned portfolio. Assessing commercial risk for new customers and existing customers.
• Dispute resolution, billing/contracting, which may require negotiations within customer's organization,
• Complete any reporting monthly/quarterly as per the department's reporting schedule.
• Participate and contribute on the department's ongoing operational improvement projects

Skills:

• The candidate will ideally have a proven track record in collections or a desire to learn more about credit and collections.
• Experience in successfully balancing responsibilities while at the same time maximizing customer satisfaction is required or exposure to Customer service.
• Must be able to build and maintain a successful partnership with Customers, Sales and other Back Office groups
• Must be able to efficiently resolve complex issues with little direct supervision.
• Excellent written and oral communication skills are required
• SAP knowledge is a strong plus

Education:

• The candidate will ideally have a proven track record in collections with 5 or more years' experience.