QA - Customer Service Representative

Start Date: Feb 2025
Contract Length: 18 Month Contract
Location/Hybrid Working: Remote, UK
Pay Rate: Up to £170 per day PAYE

Summary
Trust in SODA is collaborating with a leading software and gaming organization on the hunt for a QA - Customer Service Representative based in the Business Support and Administrative team. They are looking for passionate individuals who have a well documented history of gaming.

The Role:

• Examining stability and performance, searching for high impact problems and inconsistencies and developing understanding of exploits and cheats
• Stressing and edge-testing new features within the wider game environment whilst identifying emergent issues in support of our build-hardening processes
• Operating in Live Gaming sessions and Coordinated Events, and performing with high levels of confidentiality and integrity at all times

• Experience in Software Quality Assurance on multiple released titles
• Driven through knowledge gained from coordinating with Customer Services, Community Engagement, Engineering and Production and you will influence ongoing development from Design to Quality Assurance
• Experience working with cross-discipline dev teams
• Experience with open-world online games