Role: IT Service Desk Analyst
Location: West London
Rate: £100.00 - £120.00 Inside IR35
Contract Duration: 3 months + Ext

An enthusiastic and energetic Service Desk Analyst is required by an exciting organisation base in the heart of London. This exciting company are looking for a Service Desk Analyst confident communicator with great customer service experience. This is a great opportunity to kickstart your career within the tech industry.

IT Service Desk Analyst Responibilities:

• 1st line support for diagnosing problems and issues.
• Liaising with networks to troubleshoot and diagnose first line faults.
• Logging phone calls and triaging queries using Zendesk.
• Handling service requests and incident logging, ownership, updating and closure
• Creating IT Accounts and supporting applications/corporate systems
• Providing first line troubleshooting and incident resolution, escalating as appropriate
• Asset management (mobile devices, laptops, desktops, etc.)
• Producing documentation including user guides/FAQs
• Updating documentation as required
• 1st/2nd Line IT Support
• Assisting AV, Network and Infrastructure teams with projects

IT Service Desk Analyst - Essential Skills:

• Active Directory account management experience - password resets, account creation, distribution list management
• Experience logging tickets
• Experience supporting Windows OS
• Laptop/Hardware support
• Excellent verbal and written communication skills
• A passion for IT and technology (ITIL desirable)
• Experience of using Microsoft tools including Excel
• Strong customer service skills

IT Service Desk Analyst - Desirable Skills:

• Experience supporting Mac OS and devices
• Experience building
• Office 365 suite - Sharepoint, OneDrive, Teams
• ITIL

We are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the IT Service Desk Analyst role, please apply in the initial instance.

IT Support, 1st Line, Service Desk, Active Directory, Windows, Microsoft, Office 365