*Hybrid, 3 days onsite, 2 days remote*

*We are unable to sponsor as this is a permanent Full time role*

*Flexibility to support team on call from 5 PM to 7 AM*

A prestigious company is looking for a DevOps Production Support Manager. This manager will lead and mentor a team of 10-11 DevOps engineers. This team will focus on level 1 and level 2 production support. This role will require experience with DevOps, Scripting, Automation, Jenkins, Ansible, Terraform, Docker, python, Kafka, and ServiceNow.

Responsibilities

• Lead and mentor a team of DevOps engineers, providing guidance and support to ensure the team's success and professional growth.
• Run the incident and problem management process for non-production environments.
• Manage L1/L2 support for non-production and production environments
• Resolve complex support issues in production and non-production environments.
• Have an understanding of Cloud Native applications running on Kubernetes within AWS.
• Create procedural and troubleshooting documentation related to cloud native applications
• Oversee development of complex automation scripts using common automation tools, such as Jenkins, Ansible, and Terraform
• Communicate and advise staff on administrative policies and procedures, technical problems, priorities and methods and software change issues

Qualifications

• Bachelor's degree in a related area
• 10-15 years of overall IT experience
• Minimum 10 years experience working in a distributed multi-platform environment.
• Minimum 3 years management experience
• Scripting and coding
• Network technologies
• CI/CD tools such as Artifactory, Jenkins, and GIT
• ServiceNow Ticketing
• Cloud native applications, including Terraform experience.
• Technologies used to support microservices.
• Experience with cloud-based systems such as AWS, Azure, or Google Cloud, including expertise in infrastructure-as-code tools such as Terraform or CloudFormation
• Strong programming skills in Java or Python, and experience with containerization technologies such as Docker or Kubernetes
• Experience with Kafka MRC
• Understanding of software development methodologies and Agile practices