I'm looking for an experienced ITSM professional to lean in on maturity activities and contribute to service improvement plans, within a global enterprise organisation.

Role Title: Service Controller Specialist

Location: Cambridge (Hybrid Working)

Pay Rate: £500-600 Inside IR35

Duration: 3-6 months initially

Your role will be to assist the ITSM Process Owners with the day-to-day operation, maintenance and improvement of the Service Management processes. A key part of this role will be US coverage too, so will need someone flexible with their time.

Key Responsibilities:

• Major incident Management which will include setting up a major incident bridge, assessing business impact, leading the major incident call and sending communications
• Change Management assessments and approvals.
• Knowledge article quality review and addressing feedback.
• Quality assessments, Trend Analysis, Post incident reviews.
• Preparation and presentation of ticket data at the Daily Service Review.

Ideally you'll have:

• ITIL V4 foundation qualification.
• Demonstratable experience within Incident and Change Management
• Strong problem resolution skills and a can do attitude.
• Consistent track record of effectively prioritizing and completing tasks in a reactive fast paced environment.
• Good interpersonal skills, self-motivated and the ability to lead by example.

Sound like you? Please apply directly for more details.