Please note you must be able to speak either fluent Dutch or Spanish.

Location: 5 days a week onsite in London

Contract length: Initially 6 weeks - Will extend up until 6 months initially

We are seeking a skilled Help Desk Analyst with comprehensive experience in M365, Cisco Cloud Calling software, and end-user computing deployment. This role involves providing technical support, troubleshooting issues, and ensuring smooth IT operations for our users.

• Understand and manage Outlook user signatures, shared mailboxes, offline files, and old profiles.
• Troubleshoot Microsoft MFA issues.
• Create new Outlook desktop profiles.
• Set up Outlook on mobile devices (Android/iOS).
• Familiarity with the M365 admin console and M365 AAD environment.
• Troubleshoot and sync SharePoint/OneDrive at the user level.
• Provide detailed troubleshooting information for M365-related issues that need escalation.
• Install and set up Webex and Jabber software.
• Configure headsets and reset voicemail pins.
• Troubleshoot Webex/Jabber-related issues and escalate as necessary.
• Deploy laptops with a strong understanding of Microsoft Windows OS and MS Office products.
• Join endpoints to MS AAD/Intune and use MS Intune.
• Work with Zscaler and SSL VPN (eg, Cisco AnyConnect).
• Familiarity with Apple desktop operating systems.
• Conduct User Acceptance Testing (UAT) to test new endpoints, including business applications, printing, and scanning.
• Assist users with the out-of-the-box setup of hardware (laptops, docks, headsets, peripherals).
• Install additional software and printer/scanner drivers on endpoints.
• Troubleshoot all endpoint-related issues and provide detailed troubleshooting information for escalation.

• Experience with M365, including Outlook, Microsoft MFA, and M365 admin console.
• Proficient in mobile device Outlook setup (Android/iOS).
• Familiarity with M365 AAD environment and Active Directory.
• Knowledge of SharePoint/OneDrive user-level sync and connection.
• Experience with Cisco Cloud Calling software (Webex/Jabber).
• Proficient in Microsoft Windows OS and MS Office products.
• Familiarity with MS Intune and endpoint joining to MS AAD/Intune.
• Experience with Zscaler and SSL VPN (eg, Cisco AnyConnect).
• Knowledge of Apple desktop operating systems.
• Experience with User Acceptance Testing (UAT).
• Ability to assist users with hardware setup and software installation.
• Proficient in troubleshooting endpoint-related issues.

• Familiarity with Internet browsers, including exporting/importing favourites.
• Ability to provide detailed troubleshooting information for escalations.

Join a continuously growing organisation that offers a fast-paced and dynamic work environment. We value work-life balance and provide opportunities for professional growth and development.

This is a Contract position based out of London, United Kingdom.

London, UK

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.