ePMO Analyst - Demand Specialist

About the Role

We are seeking a highly skilled and detail-oriented ePMO Analyst with expertise in Demand Management to join an Enterprise Project Management Office (ePMO) team. The ideal candidate will focus on managing project demand intake, prioritisation, and resource allocation to ensure alignment with business objectives. This role is critical in enabling effective project portfolio governance and ensuring that the right projects are prioritized and delivered with optimal resource utilisation.

Key Responsibilities

• Demand Management and Intake Process:
• Design, implement, and manage the demand intake process to capture project requests and ensure alignment with strategic goals.
• Collaborate with stakeholders across the organization to gather requirements and define project scope, objectives, and priorities.
• Maintain the project demand pipeline, ensuring transparency and visibility for all stakeholders.
• Portfolio Prioritization and Governance:
• Develop and apply prioritisation frameworks to evaluate and rank project requests based on business value, urgency, and resource availability.
• Facilitate governance committee meetings to review and approve project requests, ensuring alignment with organisational goals.
• Support the preparation of dashboards and reports to communicate portfolio health, demand trends, and key decisions.
• Resource Capacity and Allocation:
• Work closely with resource managers to assess resource availability and ensure efficient allocation to prioritszed projects.
• Analyse resource capacity and demand to identify gaps, bottlenecks, or overcommitments.
• Provide recommendations for resource optimisation, including hiring or reskilling needs.
• Process Improvement:
• Continuously evaluate and refine demand management processes to enhance efficiency, scalability, and stakeholder satisfaction.
• Identify opportunities to automate and streamline workflows, leveraging tools such as PPM (Project Portfolio Management) software.
• Stakeholder Collaboration:
• Act as a liaison between business units, project managers, and leadership to ensure clear communication and alignment.
• Provide guidance and training to stakeholders on demand management processes and tools.
• Data Analysis and Reporting:
• Analyse demand and capacity data to provide insights for strategic planning and decision-making.
• Generate regular reports and dashboards on demand pipeline, resource utilisation, and portfolio status.

Qualifications and Experience

• Education:
• Bachelor's degree in Business Administration, Project Management, or a related field.
• PMP, PgMP, or similar certifications are a plus.
• Experience:
• 3-5 years of experience in a project management office (PMO), demand management, or project portfolio management role.
• Proven experience managing demand intake processes, resource planning, and prioritization frameworks.
• Experience using PPM tools such as ServiceNow, Clarity, Planview, or similar platforms.
• Skills and Knowledge:
• Strong understanding of project management methodologies (Agile, Waterfall, Hybrid) and portfolio management principles.
• Proficiency in data analysis and visualization tools (eg, Excel, Power BI, Tableau).
• Knowledge of resource management concepts and techniques, including capacity planning.
• Exceptional organizational and multitasking skills, with attention to detail.
• Ability to interpret and present data insights to leadership in a clear and actionable manner.

Personal Attributes

• Strong analytical and problem-solving skills with a proactive mindset.
• Excellent communication and interpersonal skills to collaborate across functions and levels.
• Results-driven, with the ability to adapt in a dynamic and fast-paced environment.
• Strategic thinker with the ability to connect demand management practices to broader business goals.