Our client, in the Insurance sector, is looking for someone with the primary purpose of providing a service to the business and rapidly resolve technical issues as part of the group service desk.

Your responsibilities will include:

• Provide 1st and 2nd Line support to end users and provide a high level of service availability (Password reset, troubleshooting, maintenance)
• Ownership of Incidents, Service Requests, Problems and Change Requests
• Windows build and deployment tools, such as MDT, Autopilot
• Manage tickets via ITSM software ServiceNow
• Troubleshoot RDS issues
• Troubleshooting Outlook, including problems connecting to Exchange/Office 365

You should have experience of:

• Microsoft Active Directory knowledge.
• Knowledge of PowerShell Scripting language
• Knowledge of Microsoft Windows 10, Windows Server 2012/2016/2019, and Microsoft Office Suite O365.
• An understanding of networking principles as applied to LAN, WAN and VOIP configurations.
• Knowledge of Virtual server technologies.
• IT-related degree/qualifications or Equivalent work experience
• Strong IT troubleshooting skills, in relation to end-user support.