Role: Support Analyst
Salary: From £30,000.00 to £33,000.00
Clearance: SC
Location: Bristol, 5 days per week onsite

Employment type: This is a permanent role on a rolling 12-month contract, the contract renewal date will occur each year on the anniversary of your employment commencement date.

Responsibilities:

Incident Management - responsible for the receipt, diagnosis and subsequent fixing of faults as supplied by either the Service Desk Manager or directly from users in accordance with ITIL service management and IS020000 best practices.

Problem Management - Responsible for providing workarounds for users and undertaking root cause analysis.

Standards and working practices - responsible for compliance with company standards and working practices for Service Support and Service Delivery.

Contributing to the provision of Service Management reporting requirements.

New account set up, password resets and licence management.

Working with the support team to ensure the best service delivery for fault call resolution.

The experience you'll bring:

A recent IT graduate or Application Support Analyst with a minimum of 3 years' experience.
Must have excellent verbal and written communication skills and is capable of working under pressure to tight deadlines.
Familiarity with ITIL best practices (Foundation qualified) and IS020000.
Familiar with Helpdesk software.
Familiar with web applications.
Customer focused.
Can use their own discretion in resolving problems within their domain.

Work Schedule/Location

Your normal hours of duty will consist of 40 hours per week.
Working hours are between 08.00 to 17:00 with some flexibility.