Gerrard White are working with a leading name in the professional services space who are undergoing a significant transformation across their telephony estate.

This role will play a crucial part in development and execution of the test startegy for a telephony consolodation initative, moving from three (Avaya, Twilio, Five9) platforms, onto a single solution.

Deliverables/Duties:

• Production of the Test Strategy/Test Plan
• Creation of all associated test scenarios and scripts
• Definition of the entry and exit criteria for each test and phase
• Test Scenario mapping to the business requirements
• Definition and coordination of the environments used within each test phase
• Execution of defined test scenarios
• Test Progress Reporting on each test cycle and the overall success rate
• Defect management and tracking
• Coordination of the activities in the execution of the full test life cycle
• Test Completion Reporting for each cycle and phase

Experience:

• Previous experience leading and executing the testing of Contact Centre technologies
• Voice | Email | Dialler | Web | WFM | Call Recording | MI | Quality Assurance

• Google Telephony experience
• Worked in a M&A environment

Very flexible hybrid working.