This Job Vacancy has Expired!

1st Line Support Helpdesk

Posted on Oct 5, 2019 by CTR Partners

Bromley, Kent, United Kingdom
IT
Immediate Start
£160 - £160 Daily
Contract/Project

What you'll do

  • Work as 1st line support on the IT Service Desk
  • Liaise with 2nd line support for all tickets that can't be closed 1st line
  • Update procedures as necessary and contribute to the IT knowledge base
  • Analyse tickets, spot trends, propose improvements

Experience

Essential

  • Customer service experience and knowledge of good practises
  • Basic IT skills
  • Business or technical process writing

Desirable

  • Advanced Microsoft Office Suite, in particular Excel and Word
  • T Help Desk processes/experience
  • Training/process rollout experience
  • SLA writing/experience
  • ITIL qualified, or had exposure to

Reference: 767111546

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