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Desktop Support

Posted on Oct 4, 2019 by Ubique Systems UK Limited

Nijmegen, Gelderland, Netherlands
IT
Immediate Start
€200 - €200 Annual
Contract/Project

Responsibilities:

  • Remotely support all internal staff with their needs (ie accessing email, desktop support, and program/software support/access).
  • Remotely support two software applications by responding to service tickets from customers and suppliers.
  • Respond to service tickets primarily through email with the occasional phone conversation as well.
  • Configuring and Troubleshooting of MS Office mainly MS Outlook, Office 365.
  • To solve the technical problems remotely.
  • Troubleshoot, diagnose, document, and resolve all technical issues.
  • Help maintain documented processes to resolve common issues.
  • Provide 1st and 2nd Line IT desktop support to the Business.
  • To identify and resolve issues with applications, following agreed procedures and using application management software and tools to collect agreed performance statistics.
  • To carry out agreed application maintenance tasks.
  • To provide technical expertise to enable the correct application of operational procedures.
  • To contribute to the planning and implementation of maintenance and installation work.
  • To identify operational problems and contribute to their resolution, providing appropriate information to specialists, users, and managers.
  • To ensure that incidents and requests are handled according to agreed procedures, ensuring that documentation of the supported components is available and in an appropriate form for those providing support.
  • To create and maintain support documentation.
  • To carry out agreed operational procedures of a routine nature and contribute to problem resolution
  • Windows desktop/laptop reimage.
  • Expert knowledge of desktop software and hardware support, troubleshooting and resolution
  • Troubleshooting Hardware and Software problems.
  • Create/update IT support documentation.
  • Remote support to users present at various locations
  • SLA Management.
  • Good Knowledge in Remote Management Support
  • Good Hands-On Working experience in handling Incidents on Windows 10 Operating System
  • Knowledge on Ticketing Tool, ITIL Process can be added advantage
  • Creating Profiles to users for customizing desktop settings, Domain Set up
  • Install and configure various applications Software like MS Office, MS Outlook and Internet Explorer.

Essential:

  • Minimum 3 Years relevant experience.
  • Excellent Communication Skills
    • Candidate should be comfortable with 24*7 environment
    • ITIL v3 certified.
    • Microsoft MCP certified will be preferable.
    • Confident with the ability to multi-task
    • Team player
    • Resolving problem quickly
    • Strong analytical and technical skills.

Reference: 766228073

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