Desktop Migration Support Engineer - L2
Posted on Oct 4, 2019 by Ubique Systems UK Limited
- Support all internal staff with their needs (ie accessing email, desktop support, and program/software support/access).
- Support two software applications by responding to service tickets from customers and suppliers.
- Respond to service tickets primarily through email with the occasional phone conversation as well.
- Configuring and troubleshooting of MS Office mainly MS Outlook, Office 365.
- To solve the technical problems remotely.
- Troubleshoot, diagnose, document, and resolve all technical issues.
- Help maintain documented processes to resolve common issues.
- Provide 1st and 2nd Line IT desktop support to the Business.