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IT Technician

Posted on Oct 4, 2019 by Uncle Buck Finance

Dartford, Kent, United Kingdom
Immediate Start
£28k - £28k Annual

IT Technician

Duties & responsibilities

  • Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.
  • To assist all our users with any logged IT related incident when called upon.
  • To take ownership of issues by carrying out problem analysis to implement workarounds with the aim of restoring service to the customer as soon as possible.
  • Escalating incidents to other support teams / management where necessary.
  • To accurately record, update and document Incident and Requests using the IT Service Desk application.
  • To install and configure new IT equipment.
  • To resolve incidents and upgrade different types of software and hardware .
  • To resolve incidents with printers, copiers and scanners.
  • To maintain a first class level of customer service at all times.
  • Ensuring that known issues and workarounds are documented and kept up to date to ensure that incidents can be resolved quickly and easily.
  • Ensuring that relevant Compliance and IT Security requirements are met and considered at all times, such as PCI.
  • Actively engaging and representing the team when working on company projects.
  • Procurement of IT hardware and software when required.
  • Actively support the SIP telephone system with changes as required.
  • Ensure that any issues that cannot be rectified internally are logged with external support companies and followed through to a resolution.
  • Flexible to rota out of hours' service requests.

Personal Profile:

  • Excellent customer service skills
  • Excellent communication skills (telephone and written)
  • Excellent organisation and prioritisation skills
  • Sound judgment
  • Initiative
  • Flexible
  • Detail-oriented
  • A full clean driving license with access to a car would be preferred due to the location and needs of this role

Technical skills:

  • Documented working experience with Microsoft Windows Environments, including Microsoft SQL, Exchange, IIS and other applications.
  • Experience with Layer 2 and Layer 3 switches, as well as Firewalls (preferably Watchguard branded firewalls).
  • Experience with the following technologies would be advantageous:
  • Microsoft Windows (7, 8, 10) installation, support and troubleshooting
  • Microsoft Windows Server (2008,2012) installation, support and troubleshooting
  • Microsoft Exchange (2010, 2013) support and troubleshooting
  • Active Directory and file / folder level permissions
  • SQL Server (2008, 2012) administration (basic level)
  • Basic networking knowledge (TCP/IP, DNS / DHCP)
  • VOIP telephony systems; system development
  • Virtualisation technology (Hyper-V, vmWare)
  • Knowledge of WatchGuard firewalls would be advantageous


  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.
  • Experience with a Service Management Framework (ITIL, COBIT etc.)
  • MCSA / MCSE would be desirable


  • Proven experience in a similar role, within a similar industry or related field with experience in technical role and/or an equivalent combination of training and experience. 3 years of management experience

What we offer:

  • Competitive salary
  • Annual/Quarterly Bonus
  • Pension Scheme
  • Private Medical & Dental Insurance
  • Life Assurance
  • 23 days holiday (rising to 28 following 5 years' service)
  • Birthdays off
  • Wedding/Civil Partnership Leave
  • Perkbox Benefits

Other Information:

  • Reporting to: Systems & Development Manager
  • Job Title: Permanent

Working hours: 35hrs per week on a rotating shift pattern which covers 7.30am to 9.30pm and working weekends on call from 9.00am to 6.00pm

Reference: 766066926

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